IT Support Apprentice - QA : Job Details

Employer description:

Fisco UK provide infrastructure services to the private sector, notably facilities services, information technology and communication services, property services, and energy management. The company was established in 2009 and is a start-up business. The ambition is to establish a premier service business with a turnover exceeding £50m per annum and employing over 300 people.

Responsibilities:

• Provide IT support for any software/hardware issues that arise and provide IT support for any phone/network issues that arise
• Set up new joiners with a laptop/desktop/phone, set up new users on CIMS/Taskye (FISco in house Facilities Management system) and set up new suppliers/customers on Taskye
• Ensure Windows updates are applied to all in house servers
• Liaise with 3rd party IT support company about any IT issues that need escalating
• Single point of contact for GDPR, ISO 9002 and ISO 14001
• Perform IT asset management
• Make basic content changes to the FISco website and maintain the Wordpress site to make sure it is up to date
• Perform duty as the “Document Control Manager” as per the “Control of Documents” procedure and continually look for ways to improve/enhance the way that FISco use technology and suggest improvements to the senior management team at management meetings 

Desirable skills:

• General IT experience, along with common sense and ability to take action
• Computer literate in (Microsoft Office, Suite, Work, Excel)
• Strong communication skills 
• Accurate with the use of spread sheets
• Self-motivating and enthusiastic team playing
• Flexible and hard working  
• Innovative, imaginative and able to use initiative 

Entry requirements:

• 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject
• GCSE Maths and English (or equivalents) at grades 3+ (D or above)
• Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.

If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. 

For more information please visit the UK ENIC website.

Working hours:

40 hours per week.

Benefits: 

• Parking on site
• Brand new office building 
• Employee assistance programme 
• 25 days annual leave
• Company sponsored events 
• Pension 

Future prospects:

A chance to stay on with the company and gain a full-time role if you give of a good impression and willing to work throughout your journey. You will gain amazing experience and a great qualification to get you moving on your journey.

About QA:

Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. 

Interested? Apply now!