IT Support Apprentice - QA : Job Details

Paradise Computing Ltd is an IT services company based in Althorp near Northampton. Established in 1987 the company specialises in cloud platforms for Sage 200 ERP systems, software development, network support and training. We are a high-quality company and Sage Business Partner and ISO27001 certifications. A position has come available on our busy helpdesk to provide telephone and remote assistances to our hosted customers.

As a successful applicant you can expect to work with a friendly and highly motivated professional team as well as joining a growing company with many opportunities for personal development and advancement. There is ample free parking at the offices and drinks and snacks are provided.

Primary Role:

• Support customers systems via email, telephone and remote connection
• To reassure customers of quality of service and manage critical failures
• Respond to emails to the Helpdesk Inbox within one hour of receipt and update internal processes•Ensure tickets are comprehensive for each job and time logging is done correctly•Perform routine maintenance tasks on customers & company servers

Personal Skills required: 

• Knowledge of Windows operating systems and Microsoft Office Suite.
• Familiarity with networking concepts, protocols, and troubleshooting techniques.
• Good problem-solving skills and attention to detail.
• Good communication skills, both verbal and written.
• Ability to work independently as well as part of a team

Entry Requirements:

• 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject
• GCSE Maths and English (or equivalents) at grades 3+ (D or above)
• Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.

If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. 

For more information please visit the UK ENIC website. 

Additional Information:

• Car driver essential
• Hours: Full time (7.5 hours in window 8:30-5:30).
• 25 Days Annual Leave

Benefits After 6 months’ probation:

• Full Private Medical Plan
• Cash Plan
• Company Profit-Sharing Bonus Scheme
• 1 Days Leave for your birthday

Future Prospects: 

90% of QA Apprentices secure permanent employment after finishing their apprenticeship.  Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks. 

Important Information: 

Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. 

Apply now!