IT Support Apprenticeship - Business Support/Delivery : Job Details

Do you have a passion for technology? Are you ready to turn your hobby into a career?

This is an exciting opportunity to gain hands-on experience in IT support, working with a well-established IT service provider in the West Midlands.

Location: Droitwich, West Midlands - The role is full time office based Salary: £15,000 per yearHours: Monday - Friday, 8:30 AM - 5:00 PM (37.5 hours per week)Apprenticeship length -18 months, with 80% of learning achieved on the job, for optimum productivity.

About the Company

Our client is a leading IT support and service provider based in Elmley Lovett, delivering bespoke IT solutions to small and medium-sized businesses across the region.

About the Role

As an IT Support Apprentice, you will join a dynamic and supportive team, developing essential IT skills while working on real-world projects. Your key responsibilities will include:

• Providing technical support for IT and EPOS systems
• Assisting in customer projects and IT service activities
• Handling helpdesk calls and emails, ensuring timely responses
• Managing and resolving first-line support queries
• Gaining experience in networking, security, and cloud services

What We're Looking For

• GCSE Grade C/4 or above in Maths & English
• GCSE, BTEC or A Level in ICT (preferred) OR hands-on experience with IT systems

Please note: an IT/Computer related qualification higher than Level 2 (Level 3 or 4, degree, masters etc) will make you ineligible for the apprenticeship, as you will be overqualified.

• A passionate, motivated individual eager to build a career in IT
• Strong problem-solving skills and a willingness to learn
• Excellent communication and customer service skills
• An inquisitive and can-do attitude
• Candidates must be able to reliably commute to Elmley Lovett (Droitwich, WR9 0PT) or be willing to relocate. Due to the location of the office, public transport is limited

Training & Development

You will complete a Level 3 Information Communications Technician Apprenticeship, covering:

• Computer Fundamentals & Security - Hardware, software, and cybersecurity basics
• Networking & Cloud Services - Key networking concepts and cloud computing
• Communication in IT Support - Developing effective technical support skills

This apprenticeship offers blended learning, combining online training with practical workplace experience, setting you up for success.

Key Outcomes from Information Communication Technician Level 3

Those who complete the ICT Apprenticeship will gain an understanding of how to do the following:

• Install software upgrades

• Test and evaluate system performance

• Use system data to identify solutions

• Escalate problems in line with procedures

• Use basic scripting to execute tasks

• Carry out routine system maintenance checks

• Follow the necessary security procedures

An ICT Level 3 Apprenticeship provides learners with the relevant knowledge and skills they'll need to progress through the early stages of their careers. Those fulfilling the role of IT Support are required to resolve system user queries and faults in a helpdesk environment. We make sure that learners become perfectly equipped to carry out their job responsibilities to a high standard, helping them in the direction of long-term success.

Why Join Us?

• Salary from £15,000 per year

• On-the-job training and career growth opportunities

• Supportive and experienced team