IT Support Engineer 1st Line, Microsoft Partner - Ernest Gordon Recruitment Limited : Job Details

IT Support Engineer (1st Line, Microsoft Partner)

Waterlooville (Hybrid Remote)£25,000 - £29,000 + Training + Progression + Company Benefits

Are you an IT Support Engineer looking to make a real impact in a dynamic IT support team who have gone from strength to strength over the past 20 years?

Do you want the opportunity to join a close-knit team, solving IT challenges and delivering exceptional customer support in a hybrid working environment?

On offer is a fantastic opportunity to join a fast-paced IT support team, where you'll be the first point of contact for all customer incidents. You'll perform initial diagnosis, troubleshoot technical issues, and provide first-time fixes, with opportunities to grow your skills while contributing to the success of the team.

In this role, you'll handle incoming customer tickets, manage phone calls and emails, implement first-time fixes, and escalate more complex issues following established procedures with occasional on call working. You'll work with both Microsoft and Apple systems, ensuring user productivity and system performance, all while keeping clients informed throughout the resolution process.

This role would suit an enthusiastic IT Support Engineer with experience in helpdesk support, a passion for solving technical problems, and strong communication skills.

The Role:

• Act as the first point of contact for customer-reported technical issues
• Perform initial diagnosis, troubleshoot system issues, and prioritize incidents
• Collaborate with team members and escalate critical issues when needed

The Person:

• Experience in helpdesk support, focusing on Microsoft 365.
• Strong communication skills and a customer-focused approach
• Understanding of ITIL or Cyber Essentials frameworks is beneficial

KEYWORDS: IT Support Engineer, IT Technician, 1st Line, 2nd Line, On Call Working.

Reference No: 16165

If you are interested in this role, click 'apply now' to forward an up-to-date copy of your CV.

We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The offered renumeration will be dependent on the extent of your experience, qualifications, and skill set.

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