IT Support Engineer - Android OS & MDM (Hinkley Point) - Hemmersbach UK Ltd : Job Details

Your experience

• Experience with ticket-based support environments
• Diagnostic & support capabilities within an Android OS enviroment - including tablet & phone configuration and MDM use
• S/W support experience an advantage but certainly not essential
• Experience supporting a Vending Locker environment an advantage
• Due to the varied nature of the role, it may be subject to enhanced referencing or vetting

Your role

As part of broader, yet highly committed support team, you will work directly onsite to provide dedicated support services for deskside and print. You are fully supported by your Service Delivery Manager, your Team Leader and of course, your colleagues in every aspect of your work with the client.

Onsite, you will help support and maintain a Walk-up Bar and Tech Vending Kiosk for users on-site. This is predominately supporting a predominately Android OS-based environment - phones, tablets et al. and provides the users with a highly flexible and wide range of technology.

You will be assigned various IT tickets throughout the day, addressing each one sympathetically, pragmatically and principally, with a strong sense of customer service - leaving each ticket not only resolved, but with a smile on the user’s face - a job well done.

Your role will encompass both support, as well as the commissioning / recommisioning of new and returned equipment - maintaining high-levels of customer-service throughout.

This is a role where you will have direct influence on people’s day-to-day working life. With nothing more frustrating than a computer or a printer not working, you will be very person that makes things happen, working directly with the users in a highly rewarding way.

In addition to a very broad and varied day, there is the opportunity to participate in an on-call rota (optional), for which additional overtime and standby would be provided.

Be Part of Us

Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile - we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.