IT Support Engineer Apprentice - QA : Job Details

Employer description: For over 20 years, Sapphire has delivered industry-leading IT security solutions to public and private sector clients across the UK and Ireland. 

Overview:We are looking for an enthusiastic individual to assist with supporting SOC Managed Service customer deployments for SIEM, EDR, Vulnerability Management, Security Awareness Training and Threat Intelligence. The role will provide technical engineering support to the SOC and its customers.

You will assist and work with in the Security Engineering team, reporting to the Engineering Manager.  This role is customer-facing, and as such, the candidate must have excellent communication and writing skills.

Working to the highest of security principles the role will involve, assisting with onboarding, troubleshooting and ongoing maintenance of SIEM, EDR, SOAR, Vulnerability Management and Threat Intelligence Systems. In addition to this, you will work with internal and external support teams to deploy and maintain the SOC infrastructure.

Key Activities & Responsibilities: [will include but not be limited to:] 

• Responding to engineering cases and providing timely support to our customers.
• Raising cases and updating cases to an SLA within an IT ticketing system.
• Working with customers to troubleshoot and fix technical issues as they occur.
• Working with and escalating technical issues to internal and external support teams as required.
• Ensure that all industry and security best practices are followed at all times.
• Maintaining and troubleshooting the SIEM architecture.
• Maintaining and Troubleshooting issues on both Windows and Linux Servers.
• Deploying both virtual and physical infrastructure.
• Assist with routine health checks, backups and patching efforts.

You will be trainied on new technology as required.

What we are looking for: Technology Focus:Successful candidates will be:

• Aware of the cybersecurity industry  
• Able to demonstrate knowledge of the appropriate solutions, including SIEM solutions, firewall technology, vulnerability management, network, cloud, and endpoint security technologies 

Working week:Monday - Friday, 9am - 5pm, 35hrs a week.

Salary:£20,000 per annum.

Company Benefits: 

• 25 days holiday plus, and you will be given an additional 3 days at Christmas 
• Private Medical with option to add spouse/partner/family at own cost
• Employee Assistance Programme
• Death in Service benefit
• Pension – Sapphire will match up to 5% but you can put in more. The minimum amount you have to invest is 3% of salary

Future prospects:90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

Important information:This vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support.Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role.

On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 8.  If you are interested in starting your career and receiving a work based qualification at the same time, APPLY NOW!