IT Support Engineer / IT Technical Service Desk Technician - AWD online : Job Details

IT Support Engineer / IT Technical Service Desk Technician who has excellent troubleshooting, customer service and communication skills with a solid technical background is required for a busy Helpdesk to work as either a 1st Line / 2nd Line Support Engineer or Senior Second Line Support Engineer (depending on your level of experience) for a well-established IT Company based in London. (The offices are a few minutes’ walk from Holborn Station).

2 JOBS AVAILABLE

• 1st Line / 2nd Line Support Engineer

• Senior Second Line Support Engineer with some Third Line Support experience (Although this isn’t a full-blown 3rd Line Support Role)

For each position you must have excellent troubleshooting skills with the ability to use your own initiative, which is imperative to the role.

SALARY:

• up to £35,000 per annum + Benefits (1st Line / 2nd Line Support Engineer)

• up to £45,000 per annum + Benefits (Senior Second Line Support Engineer)

LOCATION: London (This is an Office based role)

JOB TYPE: Full-Time, Permanent

** Career Progression Opportunities **

JOB OVERVIEW

We have two new fantastic job opportunities on a busy Helpdesk for an IT Support Engineer / IT Technical Service Desk Technician who has excellent troubleshooting, customer service and communication skills.

Working as the IT Support Engineer / IT Technical Service Desk Technician you will join a small Helpdesk Team supporting a range of clients, troubleshooting and resolving any issues or escalating the issue when required. Depending on your level of experience you will either take on the 1st Line / 2nd Line Support Engineer responsibilities or for more experienced candidates take on the Senior Second Line Support Engineer duties. Both positions will involve reactive technical support, BAU and project based work.

First / Second Line Support Engineer Responsibilities:

As the IT Support Engineer / IT Technical Service Desk Technician with First / Second Line Support Engineer responsibilities your duties will predominately involve remote technical support covering Microsoft Windows, Office 365, some basic networking, setting up new users, PC / Laptop builds, software installations and upgrades etc. You will also support the Senior Second Line Engineer with project based work.

Senior Second Line Support Engineer Responsibilities:

As the IT Support Engineer / IT Technical Service Desk Technician with Senior Second Line Support Engineer responsibilities you will also have the opportunity to get involved with on-site problem solving, IMAC (installations, moves and changes) and project management (after training if required), which will involve liaising with the customer, project planning and time and resource allocation. Projects range from IT Network Installation Projects, Firewall Installs, Software and Hardware Upgrades and PC Installs through to installation of complete green field implementations comprising of comms links, networking, server cabinets, PCs and servers.

The ideal candidate for the Senior Second Line role will also have a solid background in supporting, installing and troubleshooting IT Networks both remotely and onsite covering Routers, Switches, Hubs, Firewalls, LAN / WAN etc.

As a successful candidate, you will have a great chance to work in a technically rewarding environment that can offer variety and opportunities to develop your skill set and further your career, within this IT Managed Service Provider that act as an outsourced IT Department for small to medium sized businesses, by implementing and supporting IT solutions based around HP, Microsoft, Symantec and SonicWALL.

APPLY TODAY

If this job looks like your ideal position, then please send in your CV as soon as possible for our Recruitment Team to review.

IDEAL CANDIDATE REQUIREMENTS

As the IT Support Engineer / IT Technical Service Desk Technician you will have the following skills and experience:

• Must have previous commercial experience within a remote IT Help Desk and Deskside Support environment

• Solid experience solving / troubleshooting desktop and server problems

• MCSE or equivalent qualification

• Excellent customer facing and customer service skills

• Excellent written and verbal communication skills

• Pleasant and helpful telephone manner

• Consultative background, in particular working within a managed service environment would be highly desirable

A wide range of skills make up the Company’s offering, with the main ones are listed below:

• Microsoft operating systems (desktop and server)
• Microsoft Exchange
• Microsoft SQL Server
• Symantec Backup Exec
• Symantec Anti-virus
• Veeam Backup
• ADSL, routers
• Dell SonicWALL Firewall/VPN/UTM/SSL-VPN
• Wireless networking
• Desktop applications

HOW TO APPLY

To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CV’s of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.

JOB REF: AWDO-P12599

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