Our IT Managed Service client based in Southeat London /Kent area are looking for an enthusiastic IT Support Engineer to join the growing IT Support Team.
The ideal candidate will have 3 to 4 years solid IT Support background with strong Networking experience.
Someone who is willing to learn and updgrade their current skills and knowledge to next level.
The role is office based 5 days a week with travel to customer sites when needed.
As a Second Line IT Support you will:
- Be an experienced member of the technical team and your technical aptitude will add value in this multi-faceted role.
- Perform duties that include ticket support on Helpdesk, project work and hardware maintenance.
- Attend client sites as and when required to fulfil the requirements of prescheduled projects and reactive troubleshooting.
- Have a diligent approach that achieves a long term and cost-effective result for our clients.
- Thrive on imparting your technical knowledge to others and will relish the opportunity to mentor junior engineers.
- Demonstrate a professional, respectful, and proactive approach to customer service.
- Have the technical knowledge to make recommendations to clients, suggesting genuine system improvements and upgrades.
- Bring an in-depth knowledge of Windows technologies, such as Windows Server and Desktop operating systems.
- Demonstrate a logical and methodical approach to troubleshooting, thinking outside the box to reach the best resolution.
CORE SKILLS
- Windows Server 2003-2019
- Windows Desktop XP-10
- Hosted Desktop and Cloud computing
- Terminal server farm setups
- Office 365 tenant setup and administration
- VMWare/Hyper-V administration
- Strong networking capabilities (DNS, routing, switching etc)
- VoIP knowledge, preferably 3CX
DESIRABLE SKILLS AND EXPERIENCE
- Exposure to Cisco/Draytek firewalls
- Apple products and support
- Group Policy administration
- Cabling survey and installations
- Exposure to Ubiquiti / Cisco Wireless
- Previous MSP experience
- Recognised accreditations (MCP’s, CompTIA, Apple)