IT Support Engineer - Robert Half : Job Details

Job Title: IT Technical Systems EngineerLocation: London

About Us:Join our world-renowned Swiss Contemporary Art Gallery, with a presence in both London and Somerset. We are a leading institution in the art world, showcasing innovative contemporary art across our galleries. We pride ourselves on our dynamic and collaborative work environment, where creativity meets cutting-edge technology.

Position Overview:We are seeking a skilled IT Technical Systems Engineer to support our growing team of 100+ users across multiple locations. You will play a critical role in maintaining and optimising our IT infrastructure, ensuring seamless operations for our teams in London and Somerset. This role requires an individual with a strong background in Mac systems, Office 365 support, and expertise in JAMF and Meraki.

Key Responsibilities:

• Provide technical support to over 100 users across our London and Somerset sites.
• Manage and maintain Mac systems, ensuring smooth operation and security.
• Offer expert support for Office 365, including troubleshooting, user management, and system optimisation.
• Utilise JAMF for device management, deployment, and security across the organisation.
• Configure and manage Meraki networking solutions, ensuring reliable and secure network performance.
• Monitor and maintain IT infrastructure, including servers, networks, and hardware.
• Collaborate with the IT team to develop and implement new technologies and processes.
• Troubleshoot and resolve IT issues efficiently, ensuring minimal disruption to gallery operations.
• Ensure all IT systems are compliant with relevant security and data protection standards.
• Provide training and support to users, helping them to make the most of our IT systems.

Qualifications and Experience:

• Minimum of 2 years of experience in an IT support role, preferably within a creative or cultural institution.
• Expert knowledge and hands-on experience with Mac systems and macOS.
• Strong experience with Office 365 support, including Exchange, SharePoint, and Teams.
• Proficiency in JAMF for Mac device management.
• Experience with Meraki networking solutions.
• Excellent problem-solving skills and ability to work independently.
• Strong communication skills, with the ability to explain technical concepts to non-technical users.
• A proactive, customer-focused attitude with a keen eye for detail.
• Willingness to travel between London and Somerset as required.

Salary - £40,000 - £50,000 including benefits

Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: gb/en/privacy-notice

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