IT Support Engineer - Fairhive : Job Details

Do you want to join a IT team with a diverse range of responsibilities and a shared goal to deliver service excellence for our customers?

Fairhive Homes Limited is a non-profit affordable housing provider with ambition. We already provide affordable housing to more than 20,000 people in our community and are striving to do more.

Our IT is essential to the smooth running of our business 

About the role

We are looking for a customer focused IT Service Engineer to to join our IT Service Desk Team.

On the Job you will:

• Along with your other team members be the first point of contact for colleagues in the business who have IT issues.
• Take ownership of IT Service Desk calls and if unable to resolve on initial contact, research solutions to the problem and where needed escalate to  internal IT Teams or third party suppliers / support.
• Install and configuring computer hardware operating systems and applications; monitoring and maintaining computer systems and networks; troubleshooting system and network problems and diagnosing and solving hardware or software faults; replacing parts as required; providing support, including procedural documentation and relevant reports; repairing  faults or setting up systems as required and  supporting the roll-out of new applications;
• Managing user accounts and profiles and dealing with password issues
• Help with the testing of new systems and hardware

About You

We’re looking for someone who enjoys connecting with a diverse range of people and who understands the importance of delivering an efficient and effective service to all our customers.

For this role you will need:

• Good broad knowledge of IT and ideally Microsoft Teams
• I have strong verbal and written communication skills and am able to understand and exchange information that might be complicated
• Experience of providing IT Support in the workplace

You will ideally have skills and attributes that include:

• Good communication skills
• The ability to work as part of a team and alone
• good problem solving skills
• good time management skills

If you have the above and  want to learn more about a career in our IT Team, we’d love to hear from you!

Benefits include

• 28 days holiday plus Bank Holidays (pro rata for part time)
• Discretionary performance related payment
• Contributory pension scheme
• Flexible working
• Health Cash Plan
• Workplace Options Employee Assistance Programme
• Employee discount scheme

E&D CommitmentOur Vision and Values express our commitment to becoming a leader in our field, providing quality affordable homes and investing in Aylesbury and our surrounding areas’ diverse communities. As part of our continued commitment to our workforce accurately reflecting the community we represent, we welcome applicants from ethnic minority backgrounds, and applicants who have status as an individual with a physical or mental disability, as part of our ongoing commitment to Equality and Diversity. We are a Disability Confident Leader 

Closing date 21st October 2024 at 1pmInterview date 28th / 29th October 2024

All applications for this role will be reviewed on a continuous basis. As such, should a suitable candidate apply before the closing date, interviews and offers may take place before this date.