IT Support Engineer - Profectus Recruitment : Job Details

The Role:Profectus are looking for an experienced IT Support Engineer to join a national market leading client on a fully onsite basis in Southend. This role offers the opportunity to take ownership of technical challenges, collaborate across teams, and contribute to maintaining and improving IT services. Responsibilities:

• Build strong relationships with remote users and sites to enhance the overall IT experience.
• Oversee and maintain IT assets, ensuring compliance with all standards.
• Perform essential support tasks, including password resets, user account management, and software installations.
• Facilitate IT onboarding for new starters, including equipment setup and induction training.
• Regularly update and maintain onboarding documentation and build checklists.
• Assist with local network management and escalate network issues as needed.

Essential Requirements:

• Previous experience of 1st / 2nd Line Support.
• A solid understanding of Windows (Ideally some MAC OS experience too), with experience in Active Directory and Office 365.
• Strong problem-solving skills and a logical approach to troubleshooting.
• Excellent communication abilities, both written and verbal, to effectively communicate with users at all levels.
• Full Driving Licence as role includes occasional travel further afield.

If you're ready to make a difference in IT support in a challenging environment, we want to hear from you, Apply now!