IT Support Engineer - Profectus Recruitment : Job Details

Location: Northampton (Hybrid)Salary: £35,000 (flexible for the right candidate)Profectus Recruitment is seeking a skilled IT Support Engineer to join a growing Managed Services Provider. This hybrid role offers the chance to provide technical support and deliver solutions across various technologies while expanding your skills and career.Key Responsibilities:

• Provide technical support (server, desktop, networking infrastructure)
• Manage incidents and service requests from start to finish
• Work within an ITIL-aligned environment to achieve SLAs and KPIs
• Assist with security vulnerability remediation and project tasks
• Become the technical lead for key customers, advising on IT improvements

Skills Required:

• Strong experience with Microsoft OS, VMware, Hyper-V, Active Directory, and networking services
• Hands-on M365, Intune, and cloud-based IaaS/PaaS
• Excellent troubleshooting, problem-solving, and communication skills
• Ability to manage multiple tasks effectively in a fast-paced environment

Benefits:

• Annual leave increases one day with each year of service up to 29 days (not including bank holidays)
• Private healthcare & pension
• Training & certification opportunities
• Company social events

Ready to take the next step in your career? Apply today to join a dynamic, innovative team.