IT Support Engineer - Get Staffed Online Recruitment Limited : Job Details

Job Title: IT Support Engineer

Location: Remote (Home-Based with Travel to Customer Sites)

Salary: £26-28,000 per annum (depending on experience)

Employment Type: Full-Time

Join Our Client as a 1st Line Support Engineer - Fully Remote Opportunity with Great Benefits!

Are you passionate about technology and delivering outstanding customer service As a 1st Line Support Engineer, you'll be at the forefront of solving technical queries while working in a dynamic, fully remote environment. You’ll gain exposure to the full IT landscape, not just a narrow subset of technology, making this a perfect opportunity for anyone who thrives on learning the latest technologies and making an impact.

Why You’ll Love This Role:

• Work Remotely: Enjoy the freedom and flexibility of working from home while staying connected with a supportive, collaborative team. You’ll also have the opportunity to visit customer sites, adding variety to your routine.
• Grow Your Skills: Our client offers sponsored training and development programs, along with a technical exam incentive scheme, so you’ll be continually enhancing your knowledge and career.
• Comprehensive Health & Wellness Package: Benefit from private medical insurance and their Employee Assistance Programme to support your wellbeing.
• Generous Leave: You’ll receive 20 days of annual leave, plus bank holidays, and even a day off to celebrate your birthday!
• Tech Perks: You’ll be provided with all the necessary IT equipment and a company mobile phone, ensuring you’re set up for success.
• Financial Security: Their company pension scheme will help you plan for the future.

Why You'll Love This Role:

• Be the first point of contact for technical queries via phone, email, and their ITSM tool.
• Manage and progress tickets, ensuring clear and consistent communication with clients.
• Work closely with 2nd and 3rd Line teams to deliver timely solutions.
• Visit customer sites as needed for face-to-face support.
• Stay ahead of emerging technologies to deliver the best service.

What They’re Looking For:

• A background in Managed Service Providers (MSP) or B2B environments.
• Experience with Office 365, Azure, Windows 11, macOS, and iOS.
• A proactive problem solver who is self-motivated and adaptable.
• Excellent communication skills with a passion for delivering first-class service.

Ready to Join If you’re excited about advancing your career while enjoying great benefits and a flexible working environment, they’d love to hear from you.

Position Details:

• Full-time, Permanent
• Monday - Friday schedule
• Fully Remote with occasional customer site visits

How to Apply

Join our client in delivering top-tier IT services and be part of a team that values innovation, collaboration, and professional growth. If you are a driven and experienced Service Desk Manager looking for a new challenge, they would love to hear from you.

Apply now through the company’s dedicated recruitment portal and take your career to the next level!