IT Support Engineer - Franklin Fitch : Job Details

IT Support Engineer| Coventry | Up to £35,000 | 5 days On Site | Fixed Term Contract

Role Overview: We are looking for an IT Support Engineer to join the technical team in Coventry. We need a knowledgeable, skilled and experienced Engineer for this internal role, who has the experience of working in a busy technical helpdesk.

About You

You will be a self-motivated engineer with a track record of being able to troubleshoot and resolve technical issues across a large client base. You Will be an excellent communicator with the ability to work well under pressure.

Responsibilities

• Taking initial day to day calls
• Raise tickets
• Password Resets
• Check through the day and logging calls in the Support Mailbox
• Check Nagios - reporting anything
• Setup New Starter Accounts
• Process Leaver Accounts
• Ordering Phones
• HP Laptop / Desktop Orders including Accessories
• User Printer Setups
• Laptop / Desktop Build
• Application Installs
• Desktop/End user break fix support

Technical requirements

• Knowledge of Microsoft Core Stack
• Desktop & Server solutions across the Microsoft stack
• Cisco
• Active Directory
• Windows 10
• Office 365
• Hyper V
• VEEAM
• Solar Winds