IT Support Engineer - Speak Digital : Job Details

A motivated and enthusiastic IT Support Engineer is needed to join our team at Speak Digital, a leading Managed Service Provider based in Shenley, on a full-time basis.

This entry-level position is perfect for someone with some support experience who is eager to learn and enhance their technical skills.

This is a client-facing role. You need to be able to communicate well with clients (new and existing) and enjoy establishing relationships, building trust, and confidence.

The role will involve occasional visits to clients in Hertfordshire, London, and Essex. After serving your probationary period, you can also work from home for up to two days a week.

This is an excellent opportunity to progress your IT career with a well-established company!

About Us

Speak Digital is a Managed Service Provider offering support, consultancy, and cloud services. Since 2010, we have become a trusted partner for small and medium businesses in London, Hertfordshire, and Essex.

We are a small but mighty team who enjoy working together and mucking in to get the job done. You'll have the opportunity to make a real impact and be valued for your contributions every step of the way. Together, let's harness the power of technology to drive success.

Key Responsibilities:

• Answering support calls and responding to tickets
• Handling onboarding and offboarding processes
• Setting up new PCs and processing returned devices
• Other day-to-day support and admin tasks

Required Skills and Experience:

• A keen interest in technology and a desire to learn and grow within the IT support field
• Strong communication skills, both verbal and written, with the ability to explain technical concepts to non-technical users
• General understanding of Windows operating systems and common software applications
• Strong problem-solving skills and attention to detail
• Customer-focused with a commitment to delivering high-quality support

Additionally:

• Own vehicle with a valid UK driving licence
• Commutable distance from our offices in Shenley

Desirable Attributes:

• Some prior experience in IT support or a related field
• Apple Mac general usage and troubleshooting
• Knowledge of Office 365 administration
• WordPress website editing
• Personal Attributes:
• Patient, understanding, and calm under pressure
• Hardworking, honest, and responsible
• Keen to learn and happy to accept feedback
• Good timekeeping and the ability to multi-task and prioritise workload
• Adaptable and willing to contribute where needed

Benefits:

• 20 days holiday plus public holidays
• Pension
• Health Insurance
• Gym Membership options

You should preferably own a vehicle with a valid UK driving licence and reside within a commutable distance from our offices in Shenley.

Sounds interesting? Click the APPLY button for immediate consideration.

Candidates with previous experience or job titles, including 3rd-line Support Engineer, IT Support Engineer, IT Project Engineer, 2nd-line Support, 2nd-line IT Technician, 2nd-line Service Engineer, and IT Engineer, may also be considered.