IT Support Engineer - Concept : Job Details

IT Support EngineerLocation: GatesheadAre you an experienced IT Support Engineer with a passion for hardware? We are seeking a talented individual to provide exceptional technical support to our expanding customer base as part of an exciting new business venture.Key Responsibilities:

• Provide technical expertise and resolve hardware-related issues up to a second line level.
• Deliver onsite technical support, effectively communicating with internal and external stakeholders.
• Assist with hardware-focused project work, including server and network installation and configuration.
• Maintain high standards of documentation and create training materials for first line support.
• Document escalated hardware issues to ensure they are not repeated.
• Provide regular feedback to drive technical and process improvements.

Required Skills & Experience:

• Extensive experience with end user device hardware and printer support.
• Proficiency in Azure, Active Directory, and Microsoft Office 365 Administration.
• Experience with Windows Server 2016-2022 and Microsoft SQL Server Administration.
• Knowledge of SharePoint Administration, Anti-Virus management, and vulnerability resolution.
• Expertise in backup and recovery, including DRaaS, EDR, and MDR.
• Strong understanding of networking, Network Access Control, and digital telephony (VoIP, SIP trunks).
• Significant experience with Microsoft Windows 10 and 11.
• Familiarity with Microsoft Office Applications 2016 and 2019.
• Remote software deployment skills.
• Understanding of firewalls and networks, with Ubiquity experience being advantageous.
• Prior experience in a fast-paced environment in a similar role.
• Excellent communication and documentation skills.
• Ability to work well both independently and as part of a team.
• Strong decision-making skills and sound judgment.
• Fault finding and troubleshooting skills.
• ITIL awareness and understanding of best practices around security.
• Microsoft certification is advantageous.

What's in it for you:

• Competitive salary based on experience.
• Benefits package including 23 days holiday (rising to 28) plus bank holidays.
• Stakeholder Pension Scheme.
• Healthcare Cashplan.
• Voucher and discount hub.
• Cycle to work scheme.

If you have the relevant skills and experience for this role, please click on APPLY and forward an up-to-date CV and cover letter, explaining why you are a good fit for this role.