IT Support - TN Recruits : Job Details

Searching for an Exceptional Career Growth Opportunity?Experienced in Frontline IT Support?Eager to Join a Renowned Legal Firm Recognised for Excellence?IT Support Role – Hybrid Setup – Bromley / Surrey / London with FlexibilityOutstanding Chance for a Methodical and Driven Individual to Elevate Their Career, Working with a Collaborative and Knowledgeable Team!We are seeking a candidate with a background in IT helpdesk or technical assistance, preferably within the legal sector or a comparable professional services environment. This position is integral to ensuring seamless IT functionality and contributing to the firm's ongoing achievements.Core Responsibilities:

• Deliver exceptional first-line IT support, addressing technical queries and user needs.
• Diagnose and resolve issues related to essential systems such as Active Directory, Microsoft 365 Admin Center, and Citrix Cloud.
• Offer guidance and training to users, fostering confidence and proficiency in IT tools.
• Collaborate with senior IT teams to tackle complex technical challenges swiftly.
• Maintain detailed records of support interactions and resolutions.
• Refine IT support practices to enhance service standards and client satisfaction.
• Stay informed on emerging IT solutions and recommend system improvements.

Essential Qualifications and Attributes:

• Proven expertise in first-line IT support, ideally within the legal field or another professional services domain.
• Comprehensive understanding of hardware, networking, telecommunication, and systems integrated with domains.
• Exceptional skills in problem-solving, communication, and customer relations.
• Capability to work autonomously and as part of a team, with outstanding organisational abilities.
• A proactive mindset towards acquiring new knowledge and expanding expertise.

Preferred Qualifications:

• IT certifications (e.g., ITIL, Microsoft) are a plus.
• Experience in a legal firm or similar environment is beneficial.

What’s in it for You?

• Competitive salary of up to £27,000, depending on experience.
• Performance-related bonuses.
• 22 days of annual leave plus bank holidays, with additional days off during Christmas.
• Generous pension scheme.
• Flexible hybrid working options.
• A nurturing work culture with excellent opportunities for career growth.

Please note that travel will be required to different office locations within Surrey and London, therefore you must be a driver and have access to your own vehicle.Benefits to you:

• Competitive salary up to £27,000 DOE
• Bonus Schemes
• 22 days annual leave, plus bank holidays
• Extra leave at Xmas
• Pension
• Hybrid working
• Highly supportive culture with excellent progression potential!

Please contact Will at TN Recruits to discover more and register your interest!   In application for this role, you are consenting to TN Recruits Ltd retaining your details to secure you work. All information provided will be held securely for up to 3 years unless we are contacted and instructed otherwise.