IT Support - TN Recruits : Job Details

• Seeking an Outstanding Opportunity for Career Advancement?
• Do You Have Experience in Frontline IT Support?
• Keen to Join a Prestigious Legal Firm Celebrated for Its Excellence?

IT Support Position – Hybrid Working – Bromley / Surrey / London with Flexible Arrangements A Fantastic Opportunity for a Detail-Oriented and Ambitious Individual to Advance Their Career, Collaborating with a Supportive and Skilled Team!We are looking for someone with experience in IT helpdesk or technical support, ideally within the legal sector or a similar professional services setting. This role is vital for ensuring smooth IT operations and contributing to the firm’s continued success.Key Duties:

• Provide top-notch first-line IT support, resolving technical issues and addressing user requirements.
• Troubleshoot and fix problems with key systems like Active Directory, Microsoft 365 Admin Center, and Citrix Cloud.
• Assist users by offering advice and training, enhancing their confidence and competence with IT tools.
• Work alongside senior IT teams to resolve complex technical problems promptly.
• Keep thorough records of support incidents and solutions.
• Improve IT support methods to boost service quality and client satisfaction.
• Keep abreast of new IT developments and suggest system enhancements.

Required Skills and Qualifications:

• Demonstrated experience in first-line IT support, preferably in the legal sector or another professional services industry.
• Strong knowledge of hardware, networking, telecommunications, and domain-integrated systems.
• Excellent problem-solving, communication, and customer service skills.
• Ability to work both independently and as part of a team, with superb organisational skills.
• A proactive approach to learning and expanding skill sets.

Desirable Qualifications:

• IT certifications (such as ITIL, Microsoft) are advantageous.
• Experience working in a legal firm or a similar environment is preferable.

What’s in it for You?

• Competitive salary of up to £27,000, depending on experience.
• Performance-related bonuses.
• 22 days of annual leave plus bank holidays, with additional days off during Christmas.
• Generous pension scheme.
• Flexible hybrid working options.
• A nurturing work culture with excellent opportunities for career growth.

Please note that travel will be required to different office locations within Surrey and London, therefore you must be a driver and have access to your own vehicle.Benefits to you:

• Competitive salary up to £27,000 DOE
• Bonus Schemes
• 22 days annual leave, plus bank holidays
• Extra leave at Xmas
• Pension
• Hybrid working
• Highly supportive culture with excellent progression potential!

Please contact Will at TN Recruits to discover more and register your interest!   In application for this role, you are consenting to TN Recruits Ltd retaining your details to secure you work. All information provided will be held securely for up to 3 years unless we are contacted and instructed otherwise.