IT Support - Junior Engineer - Helpdesk 1st Line Support - Taylor Hawkes Ltd : Job Details
IT Support - Junior Engineer - Helpdesk 1st Line Support
Taylor Hawkes LtdJob Location : Auchterarder, UK
Posted on :
03/12/2024 - Valid Till :
14/01/2025
Job Description :
- Address and resolve technical issues from a backlog of 300 support calls in a timely and efficient manner.
- Troubleshoot hardware, software, and network-related problems across various devices and platforms.
- Provide clear, professional, and effective communication to users during problem resolution.
- Document solutions and update ticketing systems to maintain accurate records of issues and resolutions.
- Escalate unresolved issues to senior IT staff when necessary.
- Assist in configuring and deploying hardware such as desktops, laptops, and printers.
- Support users with software installations, updates, and basic training.
- Monitor and ensure adherence to SLA timelines and performance standards.
Salary : 25000 - 35000
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