IT Support Role - Randstad Technologies : Job Details

IT Support Specialist (1st and 2nd Line)Location: LondonDuration: 3+ Month Contract(Potential Extension)Pay Rate: 160- 188 Pound per hour Inside IR35Work Arrangement: 100% Onsite

We are seeking a proactive and customer-focused IT Support Specialist to join our client team in London. This is an exciting opportunity to provide first and second-line IT support, ensuring smooth operation and maintenance of production and development systems. If you have a strong technical understanding and a passion for delivering exceptional customer service, we'd love to hear from you!

• Provide technical support for hardware, software, and network issues, both remotely and onsite.
• Troubleshoot and resolve Windows 10, Microsoft Office, and desktop hardware issues.
• Support the imaging process and build new laptops for deployment.
• Handle mobile device support for iOS and Android platforms.
• Provide basic printer support and assist with related technical queries.

• Demonstrated technical knowledge of IT infrastructure environments.
• Experience with L1 and L2 troubleshooting in a professional environment.
• Strong understanding of customer service principles and the ability to effectively communicate with users.
• Relevant experience with Windows 10, Microsoft Office, and desktop hardware.
• Knowledge of laptop imaging processes and basic network concepts.

This is an urgent opportunity and hiring manager is looking to interview soon. If interested then please apply with a copy of your CV or send your CV to khushboo . pandey @ randstad. Co. uk

Randstad Technologies is acting as an Employment Business in relation to this vacancy.