IT Support Team Lead - MSP - Oakley Hill : Job Details

Our client is a well established, expanding MSP based in the Marlow area, seeking to recruit a skilled IT Support Team Lead to join their talented team, acting as the escalation point for a team of three.

The company provides technical support and services primarily to small and medium sized businesses. These include Azure Virtual Desktop, Remote Desktop, Microsoft 365, Windows 365 and technical support for on-site servers and workstations.

You will be responsible for developing and maintaining relationships with clients, resolving problems for customers with virtual remote and on-site servers.

The IT Support Team Lead will be responsible for troubleshooting for existing clients, and creating / implementing technical solutions for new customers. You'll need to be a good all-rounder, helping out with basic PC and networking problems occasionally where required.

You’ll be structured in your approach and have impressive technical and problem solving skills. You’ll need to be adaptable, efficient, open-minded and relish solving technical problems with effective and timely solutions.

The successful applicant will ideally have technical experience in many of the following areas:

• Microsoft 365 solutions (Exchange, Entra, Intune)
• SharePoint & Teams site management
• Windows Server Management, Active Directory, database management, group policy, security, user and group management
• Network & Firewall
• IP Telephony
• Windows OS
• Apple Mac OS
• RDS / Terminal Services
• Microsoft Azure
• PowerShell

Additionally, we'd like to hear from candidates with the following attributes & experience:

• Experience of onboarding/setting up new external customers in an MSP environment
• Experience of deploying and supporting Microsoft 365 in external customer environments.
• Hands-on experience of Windows Server, Active Directory, Group Policy, Security, user and group management.
• Keen to learn and develop

You will have the opportunity to further develop your skills and experience in Azure, virtual servers, hosting and Microsoft 365.

Candidates will require previous experience of working in a managed service provider (MSP) / external client focused environment, with competency in setting up and onboarding new customers, and a desire to contribute to improving processes and procedures.

There will be opportunities to progress within the company and develop towards a higher level managerial role in the future, if desired.

The organisation plans to further develop and expand the services they provide to customers, so this is a great opportunity for the right person to play a key part in this journey.

This is a full time, office based position.