IT Support Team Lead / Service Desk Manager - The Fortune Group : Job Details

IT Team Leader / Desktop / Service Desk Support Manager

Location: Maidstone, Kent (with commuting to the London office as required)

We are a recruiting for a Managed Service Provider located in Maidstone, Kent. Who provide first class IT services and support to a diverse range of clients. Who pride themselves on commitment to excellence, innovation, and customer satisfaction.

Suitable IT Team Lead / Helpdesk / Desktop Support Manager will be technically hands on and responsible for managing a small team of IT professionals, overseeing, helpdesk / desktop support operations, and ensuring the delivery of high-quality IT services to clients. The role is based in Maidstone, but candidates must be comfortable commuting to London office as needed.Key Responsibilities:

• Lead and manage a team of IT support specialists, providing guidance, training, and performance evaluations.
• Oversee the day-to-day operations of desktop support, ensuring timely and effective resolution of technical issues.
• Develop and implement IT support policies and procedures to enhance service delivery and efficiency.
• Coordinate with clients to understand their IT needs and provide tailored solutions.
• Monitor and report on key performance indicators (KPIs) to ensure service level agreements (SLAs) are met.
• Stay up to date with the latest industry trends and technologies to drive continuous improvement.
• Manage and prioritise support tickets, ensuring prompt and effective resolution.
• Collaborate with other IT teams and departments to ensure seamless integration and support.

Qualifications:

• Proven experience in a similar IT Team Lead or Helpdesk / Desktop Support Manager role.
• Strong technical knowledge of desktop support, hardware, and software troubleshooting.
• Excellent leadership and team management skills.
• Strong communication and interpersonal skills, with the ability to effectively interact with clients and team members.
• Experience with IT service management tools and platforms.
• Relevant certifications (e.g., ITIL, CompTIA A+, Microsoft Certified) are a plus.
• Ability to work in a fast-paced environment and manage multiple priorities.

What We Offer:

• Competitive salary and benefits package.
• Opportunities for professional development and career growth.
• A supportive and collaborative work environment.
• If you are a motivated IT professional with a passion for leading teams and delivering exceptional IT support, please get in touch

Please send me your CV for more information, Interviewing ASAP.