IT Support Technician Apprentice - QA : Job Details

Employer description:  Palletways are the UK and Europe’s leading palletised freight delivery network with over 450 member depots and 33 hubs. We operate out of 7 European countries and deliver to 24. Our network handles over 45,000 pallets every day, with industry-leading service levels, we are trusted by more customers across Europe than any other network.

Overview: Palletways is seeking a highly motivated IT First Line Apprentice to join our dynamic IT team. This is a unique opportunity to be a part of a rapidly growing business and make a significant impact in the support function of our IT department. 

The Role / Duties: You will be responsible for: 

• Providing first line support to Palletways members on our bespoke software and hardware
• Creating and updating guides for our bespoke software
• Identifying areas for improvement in member training on our bespoke software
• Resolving incidents and requests within agreed Service Level Agreement (SLA) targets
• Communicating with customers, members, and internal staff through various channels, including face-to-face, email and phone

What we are looking for:Desired skills and qualities: 

• Strong communication skills, both written and verbal 
• A willingness to embrace change and promote it to others 
• Good computer literacy, including proficiency in Windows and Android 
• Excellent organizational and planning skills with the ability to prioritize workload 
• The ability to work well in a team as well as independently  
• The confidence to propose new ideas and challenge the status quo

Entry requirements: 

• 3 GCSE's (or equivalent) at grades 4+ (A-C) in any subject
• GCSE Maths and English (or equivalents) at grades 3+ (D or above)
• Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.

If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.

Working week: 40hrs a week. 

Benefits: [The company offers excellent benefits including:] 

• 25 days annual leave, which increases over time plus bank holidays
• Cycle-to-work scheme
• Employee discount
• On-site parking
• Referral programme
• Sick pay
• Store discount
• Wellness programme
• Pension Scheme / Company Pension

Future prospects:90% of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks. 

Important information: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Apply now!