IT Support Technician Apprentice - QA : Job Details

About ZenZero Solutions:

Zenzero provide believe successful businesses that are underpinned by quality IT infrastructure. We use proven technologies to design IT solutions tailored to meet the needs of our individual clients and support their organisations in the bid to operate as efficiently as possible. We help them to achieve maximum value for money by making the most of their financial and human resources through smart investment in technology.

Overview: 

As a IT Support Technician Apprentice, you will be responsible for handling technical service requests in a professional and timely manner.This is a fantastic opportunity for an ambitious individual who is looking to develop their skills in a dynamic environment. 

We need people who can communicate well with our customers and who can explain technical issues in very simple terms.

Responsibility and duties: [will include but not be limited to:] 

• Diagnosing, Troubleshooting, testing, repairing, and servicing hardware, networks, and phones 
• Maintain a documentation library for the customers applications and bespoke infrastructure for use by the service desk teams 
• Make and take phone calls to provide customer service 
• Build positive relationships with customers 
• Attend one-to-ones to provide clear feedback to allow personal development 
• Assisting in project implementation, delivery, and overflow 
• Auditing clients for gap analysis, sales opportunities and last best known good standardisation 

What we are looking for: Essential skills and qualities:

• Good time management, attention to detail, clear communication, and good customer service skills
• Self-motivated with the ability to work independently and as a team.
• Experience working with Windows operating systems and 365.
• A trustworthy individual who is not afraid to ask for help if needed.
• Confident decision-maker and able to demonstrate sound judgement.

Entry Requirements: 

• 3 GCSE's (or equivalent) at grades 4+ (A-C) in any subject
• GCSE Maths and English (or equivalents) at grades 3+ (D or above)
• Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.

If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. 

For more information, please visit the UK ENIC website. 

Salary:

Starts at £14,000 per annum or £17,888 (depending on age/experience), annual pay reviews are offered

Hours: Full time (8:30am – 5:30pm, Monday to Friday) - 40hrs a week

Benefits:

• Increasing holiday with length of service
• Flexible Childcare policy
• Microsoft surface laptop
• Free uniform
• Mileage allowance
• Birthday & length of service rewards
• Flexible working
• Referral bonus scheme
• Regular funded social events
• Funded x-mas party
• Lunchtime activities- bar billiards, pool
• Overall fun environment
• Tiered pension scheme

Facilities:

• Free parking
• Fully air-conditioned offices
• Staff café area
• Use of company pool vehicles
• Free tea & coffee
• Open plan offices
• Electric vehicle charging points
• Sonos sound system
• Shower facilities

Future Progression: 

• Zenzero is growing rapidly, expanding into new areas & having recently acquired LMS group. Our philosophy is to promote from within to provide the right individuals with the opportunity to grow with the Company.

Important Information: 

Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Apply now!