IT Support Technician - Law Firm - Latcom Plc : Job Details

Job Responsibilities

• Helpdesk Support: Serve as the first point of contact for IT issues, assist in resolving helpdesk tickets, and deliver clear, professional support to end-users.
• Troubleshooting: Troubleshoot issues on-site to minimise downtime and maintain productivity.
• Asset Management: Manage IT assets, including tracking inventory and handling lifecycle management.
• User Management: Oversee onboarding and offboarding processes, including account setup, permissions, and access.
• Log Analysis: Regularly review log outputs with a meticulous attention to detail to proactively identify and resolve potential issues.
• User Training: Ability to train users on IT systems, software, and best practices.

Skills Required

• Technical Proficiency: Strong knowledge of Windows 10/11, Office 365 admin support, Active Directory, Meraki Mobile Device Management and basic network troubleshooting.
• Legal Software: Knowledge of legal software such as; SOS Connect or similar.
• Customer Service: Excellent communication skills to provide clear, professional support.
• Documentation: Experience documenting processes, creating user guides, and maintaining ticketing systems.
• Independent Work: Comfortable working independently and as the primary contact for IT issues.
• Experience: 2-3 years in a 2nd line support role, demonstrating intermediate to advanced support capabilities.

This role requires someone fully onsite weekly.