IT System Engineer - Peregrine : Job Details

At Peregrine, we’re always seeking Specialist Talent that have the ideal mix of skills, experience, and attitude, to place with our vast array of clients. From Project Change Professionals in large government organisations to Software Developers in the private sector – we are always in search of the best talent to place, now.  

How Specialist Talent Works: 

At Peregrine, we find the best talent for our clients. Unlike traditional contractors, where you are hired by the client, you remain a permanent employee of Peregrine, with access to all our standard benefits:

·      A Permanent Position in a Market-Leading Workforce Solutions company

·      Life Assurance

·      5% annual bonus

·      Pension Scheme – Employer matched to 5%

·      Voluntary Benefits – Health Cash Plan, Dental, Will Writing etc

·      Annual Leave – 23 days rising to 27 with length of service

·      Sick Pay – Increasing with length of service

The Role: 

An IT Service Engineer is essential for maintaining an organisation's IT systems by diagnosing, troubleshooting, and resolving technical issues across hardware, software, and networks. Their role involves installing software, setting up hardware, conducting maintenance, and ensuring security measures. Collaborating with IT teams, they communicate technical concepts clearly to non-technical users, document solutions, and contribute to a seamless IT operation, ultimately enabling efficient workflow and minimising end user disruption.

Key Responsibilities:

·      Diagnosing, troubleshooting, and resolving technical problems across hardware, software, and network components to ensure smooth operations.

·      Support routine updates, patches, and system checks to maintain optimal performance and security of IT infrastructure.

·      Install, set up, and configure software applications, operating systems, and hardware devices to meet the Business needs.

·      Provide assistance with hardware-related issues, including setting up new devices, diagnosing faults, and coordinating repairs or replacements.

·      Offer technical assistance to end-users and clients, guiding them through technical challenges, and effectively communicating complex concepts to non-technical individuals.

·      Implement and monitor security protocols, such as firewalls, antivirus software, and access controls, to safeguard sensitive data and prevent cybersecurity threats.

·      Maintain accurate records of technical issues, solutions, and procedures, contributing to a comprehensive knowledge base for efficient problem-solving in the future.

·      Work closely with other IT teams including the global IT Service Engineer community, to coordinate efforts, share expertise, and ensure seamless IT operations within the organisation.

·      Ensure all ServiceNow incidents and requests are actioned, kept up to date and that the end user is informed of status.

·      Provide a mixture of desk side support, remote support and static support on the TechBar in-line with operational needs.

·      Provide assistance as a project resource, as and when required.

·      Identify, inform and escalate any patterns or trends of calls in a timely manner to the IT Service Lead or Service Management team.

·      Use suppliers and vendors as a source of escalation to resolve problems.

·      Support firm events that require an engineer on hand for AV set up and troubleshooting when required.

Requirements:

·      Previous experience within a legal partnership or professional services environment

·      Experience of supporting and using Windows 10, Office 365 and Exchange

·      Familiarity with help desk software (such as ServiceNow)

·      Experience of supporting mobile devices using an MDM solution

·      FileSite experience – client-side troubleshooting, how do I’s, and awareness of import and exporting data.

·      Experience of supporting legal applications such as Worksite, Big-Hand, time recording, Intapp Time and Expert, amongst others

·      SCCM experience – application deployment and troubleshooting experience of Virtual desktops and VPN technologies

·      Experience of Microsoft Azure Active Directory and Intune.

·      Experience of PC, laptop, printer, network troubleshooting

·      Experience of AVMI / Video Conferencing

·      Customer-focussed with excellent communication and inter-personal skills

·      Team-oriented with the ability to deal with tasks effectively

·      Strong organisational skills and the ability to juggle a constantly changing workload

·      Able to work under pressure and prioritise conflicting demands

·      Aptitude for problem-solving and documenting the solution

·      Ability to develop and maintain good working relationships with both internal and external clients

·      Flexible, in that you are able to travel to other offices when required to do so

About us: 

At Peregrine, we see beyond the immediate and look to the horizon. We build lasting, meaningful partnerships with our clients, and deliver flexible solutions for every resourcing need, both now and in the future. Together, we help our clients to engage, develop and harness the skills they need to achieve and grow the workforce they want.