IT Team Lead - EMS Group Solutions : Job Details

We are currently recruiting for an IT Team Leader to help oversee the IT team, as part of the role you will be responsible for the effective management of the current IT team as well as playing an integral part in ensuring that all of our endpoints and systems are working to the required standards.

Responsible for delivering fast and effective support to the companies variety of users & client. In this varied role you will become a direct point of escalation for 2nd/3rd line technical issues whilst ensuring all 1st line activities are completed across the site by the on-site team

Requirements

Main duties

• Ensure best in class on-site support services are delivered.
• To actively lead, support, and work alongside our IT engineer agents, providing technical guidance, hands-on assistance, and fostering their development and motivation.
• Responsible for Live Incident, service requests, maintenance of live services and projects.
• A strong promoter of a customer first approach to support
• Building relationships with key stakeholders and business leaders, to ensure the right day to day support is provided
• Implement the appropriate processes, training, skills and support for reporting team members to allow for efficiency and growth of the team.
• Actively support customer-facing teams ensuring that customer issues are resolved in a timely manner
• Support deployment and administration across cloud solutions and datacenter (Microsoft Azure)
• Results oriented reporting for team and work to be done
• Manage major incidents within the UK and Ireland businesses and ensure escalation processes and procedures are followed

Experience

·       Minimum 2 years in 2nd line support

• Experience of leading, developing IT Professionals.
• Good working knowledge of ITIL Processes with strong security awareness - vulnerability tools / patching tools.
• Good understanding of IT Service Management principles

Skills.

• Strong interpersonal/relationship management skills with the ability to negotiate and influence others
• Excellent communication skills both to customer and management
• Active Directory Administration including DHCP, DNS and Group Policy
• Office 365 Administration
• Knowledge of Office 365 product suite & licenses - including Teams, SharePoint and Azure security features (MFA, EMS, Intune, Conditional Access).
• Knowledge of Microsoft Server operating systems (2012 through to 2019)
• Experience of virtualization; VMWare/Hyper-V configuration and troubleshooting
• Strong knowledge of Azure & Office 365 platforms
• Strong Microsoft products background knowledge.
• Network knowledge and troubleshooting skills (LAN, WAN, VPN, TCP/IP, DNS);
• Self-motivating and determined to deliver high quality
• Strong understanding of Windows client Environments and AD

Other Requirements.

• ·Full UK residency and hold a valid driving license and have suitable transport provisions (public transport is not recommended due to location of offices)
• Able to travel throughout the UK and Overseas if required.

Benefits

About us 

EMS Healthcare are committed to creating a future where good health is within everyone's reach. We enable the development and delivery of medical solutions deep within the heart of our communities. Our mission extends beyond mere accessibility; we are creating a tomorrow where good healthcare is a universal right for all, not a privilege for the few. 

From discovery to delivery, we are proud to have supported over 95 NHS trusts, private providers and clinical research sponsors across the health landscape.  

• We are a team that care about each other, the world around us, and the work that we do: 

• We are a Living Wage Foundation employer and Investment in People, Silver Accreditation Holders 

• We have been carbon neutral since 2021. We want to be net zero by 2045 

• We are a SCRS Global Impact Partner, part of the Independent Providers Network and NHS Confederation Associate Members 

Benefits

We are a family-first team, which is why our hours and days are flexible. We know life can be different weekly, so we trust you to work your hours, in your own way.  

This flexibility is matched by opportunities to progress. Promotions are in your hands, and we work together with our employees to make sure their careers are on their right path and that we're helping them get to their goals via training and opportunities.  

You work hard for us; we work hard for you. It is that simple. And we know, it sounds too good to be true (we hear that a lot). But trust us, this could be the best decision you make.  

• Flexible hours and days negotiable (up to FTE of 39.5)  

• Bank holidays, plus 25 days annual leave, increasing to 28 after 5 years  

• 1 Occasion Day each year; this could be your child's first day of school, their nativity play, or your own birthday - the choice is yours!  

• Opportunity to buy 3 additional annual leave days.  

• Enhanced maternity and paternity leave  

• A health scheme funded by EMS Healthcare, where you can claim back health treatments including dental, massages and physiotherapy.  

• From leisure to home appliances and clothes - everyone gets access to personalised benefits, rewards, and discounts via a Benefits Hub  

• Every employee gets a birthday gift each year from the company  

• Long-service awards