IT Technician Apprentice - QA Ltd : Job Details

Employer Description: 

United Learning is a large, and growing, group of schools aiming to offer a life changing education to children and young people across England. As a Group, we can reward our staff better: with good career opportunities, better pay, benefits, and ultimately, the satisfaction of helping children to succeed. We invest in our staff well-being with an ongoing group-wide well-being programme. It's an ethos we call ‘the best in everyone’. 

Overview:

You will be based at Goresbrook School and will contribute to the provision of a comprehensive, effective, and efficient IT service, with occasional work at other schools within the London IT Service cluster as and when required.

Your key responsibilities are to provide first-line technical support, responding to users' service desk requests in a timely and effective manner to minimise any disruption to teaching, learning or administration.

Under the direction of your Line Manager you will also monitor and manage network stability and performance, implement change requests and ensure compliance with backup, anti-virus, and other security provisions.

Duties:

• Respond to assigned service desk tickets with diligence, contributing to the meeting of SLAs.
• Log any service desk incidents reported verbally, to enable them to be adequately tracked, resolved, and reported on.
• Search knowledgebase/logs of previous tickets to inform diagnosis and resolution.
• Record detailed diagnostic information to assist with the building of the knowledge base.
• Support, maintain and deploy all IT hardware and software resources.
• Deploy operating system images and software to network clients.
• Update, patch software and undertake basic IT hardware repairs and upgrades.
• Manage active network components including switches and routers, escalating to second-line support where necessary

What we are looking for:

Desirable Skills

• Relevant qualifications, such as BTEC IT Apprenticeship or A Level in IT or similar subject.
• Diagnostic and technical troubleshooting skills
• A strong skillset in the Windows environment
• The ability to troubleshoot issues with hardware, identifying faults and resolving/escalating as required
• Ability to manage and communicate effectively with both technical and non-technical staff
• Ability to work effectively and calmly under pressure and manage multiple priorities

Personal Qualities

• A commitment to safeguarding and promoting the welfare of children and young people
• High levels of personal and professional integrity

Entry Requirements: 

• 3 GCSE's (or equivalent) at grades 4+ (A-C) in any subject 
• GCSE Maths and English (or equivalents) at grades 3+ (D or above) 
• Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship in a similar subject 

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.

If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.

Additional Benefits:

• Wellness days
• Perkbox incentives
• Health assured scheme for quicker GP appointments
• Lots of career opportunities
• Free parking onsite
• Onsite school canteen facilities availability

Future Prospects:

Many apprentices have been supported to achieve Distinctions and Merits and been retained as full-time members of staff after their apprenticeship. Salary rises and promotions will come with securing full-time employment.

United Learning Trust has extensive experience of training IT apprentices into fully fledged and qualified IT Technicians. 

The Trust may also potentially fund and support you to work towards higher qualifications such as the Network Engineer Level 4 or a Bachelors Degree.

Important Information: 

Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. 

Apply now!