IT Technician / Helpdesk Analyst / 1st & 2nd Line Support Engineer - AWD online : Job Details

IT Technician / Helpdesk Analyst / 1st & 2nd Line Support Engineer who has a sound, basic understanding of IT Technology and IT Terminology, covering Windows Server, Desktop / Workstation software applications and networking technologies is required for a well-established Cloud Solutions Provider based in Southwick, West Sussex.

SALARY: £25,000 - £27,000 per annum + Benefits

LOCATION: Southwick, West Sussex (100% Office Based)

JOB TYPE: Full-Time, Permanent

WORKING HOURS: 37.5 Hours per Week covering the following shifts:

• Early Shift: 7:30am - 4pm

• Late Shift: 9:30am - 6pm

JOB OVERVIEW

We have a fantastic new job opportunity for an IT Technician / Helpdesk Analyst / 1st & 2nd Line Support Engineerwho has a sound, basic understanding of IT Technology and IT Terminology, covering Windows Server, Desktop / Workstation software applications and networking technologies.

Working as an IT Technician / Helpdesk Analyst / 1st & 2nd Line Support Engineer you will provide first line and second line support on a busy IT service desk covering a broad range of IT infrastructure, including Windows Servers, Networks and providing remote Desktop / Workstation support. You will provide remote support from the office in Southwick, West Sussex, diagnosing and resolving technical issues, configuring systems, and ensuring seamless operation of IT environments.

As the IT Technician / Helpdesk Analyst / 1st & 2nd Line Support Engineer you will need a solid foundation in troubleshooting technical issues remotely and will need excellent customer service and communication skills.

APPLY TODAY

If this job looks like your ideal position, then please send in your CV as soon as possible for our Recruitment Team to review.

DUTIES

Your duties as the IT Technician / Helpdesk Analyst / 1st & 2nd Line Support Engineer include:

• Remote Technical Support: From the offices in Southwick, you will provide remote support for Windows Server environments, including installation, configuration, and troubleshooting

• Desktop / Workstation Support: Install, configure, and support Microsoft Windows Desktop Operating Systems, ensuring optimal performance and user satisfaction

• Network Support: Configure and support wireless networks and related technologies, troubleshoot connectivity issues, and ensure network security

• Microsoft Office / 365 Support: Assist with the installation, configuration, and support of Microsoft Office / 365 applications

• Incident Management: Effectively manage and resolve technical issues reported by clients, escalating where necessary

• Documentation: Maintain accurate and up-to-date documentation of systems, processes, and incidents

• Customer Service: Provide excellent customer service, ensuring all client interactions are professional, clear, and supportive

CANDIDATE REQUIREMENTS

• A sound, basic understanding of IT and IT terminology, including Windows Server and Workstation products as well as networking technologies

• Experience with Windows desktop operating systems, installing, configuring and administering including connecting to a Microsoft Windows Network / Domain

• Experience in configuring wireless networks and technologies

• Unifi / Ubiquiti would give you a headstart!

• A good understanding of the Microsoft Office suite & Microsoft 365 is essential

• Possess a willingness to learn and co-operate as part of a team

• Excellent telephone manner is required along with friendly customer service skills

• Attention to detail is very important

• A logical approach to problem solving coupled with common sense

• Punctuality, staff must be ready to work by their allotted time and willing to be flexible with their working arrangements

BENEFITS

• A competitive salary

• 25 days holiday plus Bank Holidays

• Healthcare after passing probation

• Perkbox benefits and rewards after passing probation

• Development and training

• Company pension

• Company funded social events

HOW TO APPLY

To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CV’s of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.

JOB REF: AWDO-P12524

Full-Time, Permanent IT Jobs, Careers and Vacancies. Find a new job and work in Southwick, West Sussex. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online.

AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency.

AWD-IN-SPJ