IT Technician - Reed : Job Details

• Location: West Sussex, GU28
• Job Type: Full-time

This school is seeking a proactive and dedicated ICT Support Assistant to join our ICT Services and Support team. This role is essential in providing first-line support for all ICT-related queries and maintaining the school’s printer fleet and ICT infrastructure. The ideal candidate will have a passion for technology and a commitment to delivering excellent customer service to staff, students, and the wider Seaford community.

• Operate the ICT Helpdesk system to resolve issues raised by staff, students, or parents and escalate as necessary.
• Monitor and manage the printer fleet, ensuring devices are operational and fit for purpose.
• Assist with equipment management for exams and online testing.
• Support hardware maintenance and assist with the installation and upgrading of software and hardware across the network.
• Provide support to staff and students in the use of software and equipment.
• Develop and maintain a secure and up-to-date knowledge of all ICT systems.
• Collaborate with the Head of Department and Coordinators to enhance knowledge and understanding of ICT systems.

• Strong problem-solving skills.
• Experience or understanding of working in ICT support.
• Willingness to learn new skills and technologies.
• Knowledge of Windows and Apple OS.
• Familiarity with Microsoft products.
• Diplomatic and able to handle confidential information.

• Experience or knowledge of working in school environments.
• Understanding of networking protocols.
• Familiarity with Windows Server tools, such as Active Directory.
• Experience with Enterprise Wi-Fi Systems, such as Ruckus or UniFi.
• Coding or scripting skills.

• Opportunity to work in a supportive and dynamic team.
• Professional development and continuous learning.
• Engaging work environment in an educational setting.

To apply for the ICT Support Assistant position, please submit your CV and cover letter detailing your relevant experience and why you are interested in this role.