IT Technician - DG Partnership Ltd : Job Details

IT Technician - Start December 2024Location: Hallfield School, Edgbaston, BirminghamSalary: £23,974 - £24,878 per annum (dependent on experience, skills, and qualifications)Hours: 40 hrs per week (Monday to Friday, 8:30 - 5:00 pm)

The Role

Are you experienced in IT support and looking for a role where you can make a real impact? Do you enjoy working in a dynamic environment where every day presents new challenges?

We are seeking an IT Technician to support our school’s network and ensure smooth day-to-day operations. You’ll be providing vital first-line technical support to staff and students, ensuring their hardware and software needs are met.

If this sounds like the role for you, apply today to be part of our supportive team at Hallfield School.

Key Responsibilities:

• Respond promptly to helpdesk requests, providing first-line support for PCs, laptops, printers, and audio-visual equipment.
• Assist with user change requests and ensure compliance with security protocols, such as backups and anti-virus.
• Maintain and upgrade hardware, install software, and keep ICT equipment ready for use.
• Support teachers and pupils with IT needs in the classroom.
• Manage the computer room and ensure a tidy working environment.
• Collaborate with external suppliers for technical support when necessary.
• Help oversee network improvements and ensure the smooth operation of the digital learning platform.

Benefits:

• 30 days paid annual leave plus paid bank holidays and 3 additional paid days off for Christmas (during school closure).
• Salary sacrifice group pension scheme.
• Death in service benefit (4 x annual salary).
• Salary sacrifice Cycle to Work and Tech schemes available.
• Employee Assistance Programme (EAP) and other wellbeing initiatives.
• Professional development opportunities including generous CPD Policy.

The Person

We’re looking for someone with:

• Experience in a similar helpdesk or IT support role.
• Knowledge of Microsoft Windows, PCs, laptops, and printers.
• Strong problem-solving skills and a customer-focused attitude.
• The ability to work both independently and as part of a team.
• Flexibility to occasionally work outside normal hours when required.
• Experience in an educational setting is desirable but not essential.

Safeguarding & Child Protection

Hallfield School is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. All posts are subject to rigorous pre-employment checks, to ensure the suitability to work with children.

These checks include full references and an online check for all shortlisted candidates prior to an interview.

This position is exempt from the Rehabilitation of Offenders Act 1974 and all subsequent amends. Successful candidates will also be subjected to an enhanced Disclosure and Barring Service (DBS) certificate and including barred list check. In addition, further checks will be carried out to verify identity, qualification, fitness to work and right to work in the UK. Any other relevant checks with statutory bodies will also be undertaken.

Equal Opportunities

We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.