IT Vacancy - 1st & 2nd Line Support - HYBRID - Recruit Select : Job Details

A client based in London is recruiting for an IT 1st & 2nd line support to work in a team

The role

Reporting to the Head of IT Operations, the role is to provide excellent 1st and 2nd line technical support to office based and remote users of First Title systems. You will be the first point of contact for incidents, faults and a range of service requests. Providing excellent customer service, you will respond effectively to queries from the business taking ownership to ensure they are handled in an efficient, timely manner in line with service objectives. You will share knowledge with peers and the broader IT team as required, contributing suggested efficiencies and service improvements in processes and applications and maintaining accurate and up to date system documentation.

You will contribute to ongoing IT initiatives and projects as required. An ambassador for IT, you will take responsibility for your own continuous development ensuring your IT technical knowledge is improved continuously.

About You

You will have experience in a similar support role in a professional environment where you will have acquired a thorough working knowledge of Microsoft Office and Microsoft Windows Operating Systems, and a capability to support the users of our bespoke Case Management and Workflow systems. Candidates must have experience of Microsoft applications and Operating Systems, network infrastructure and telephony systems. Some experience of CISCO networking and Avaya IP telephony solutions in particular is desirable plus a good working knowledge of mobile handheld technology specifically Apple iOS.

In addition to a solid technical background, candidates must possess good interpersonal skills enabling them to deliver an outstanding service to the users. Your excellent communication skills are paramount as you will have extensive liaison with internal and external clients.

You will possess solid analytical and problem-solving skills along with a strong attention to detail. You must also be able to demonstrate initiative, drive and have a pro-active approach to your work and to resolving problems. Excellent organisational skills and the ability to prioritise effectively in a fast paced and increasingly fluid environment are essential.

Hours of work: 8.45am to 5.30pm

Email CV ASAP