ITSM ServiceNow Business Analyst - eFinancialCareers : Job Details

ServiceNow Business Analyst Summary: IT Service Management – Banking – Hybrid – Rolling ContractA financial institution is seeking an experienced ServiceNow Business Analyst with a strong background in IT Service Management (ITSM) within the banking sector. This role will support ongoing ServiceNow initiatives, ensuring seamless integration and optimisation of ITSM processes. Key Responsibilities:• Gather and document business requirements for ServiceNow ITSM enhancements and implementations. • Work closely with development teams to ensure system configuration aligns with business needs. • Conduct gap analysis and provide recommendations for process improvements. • Support testing, training, and adoption of ServiceNow solutions within the organisation. • Ensure compliance with banking regulations and industry best practices. Key Requirements:• Experience as a ServiceNow Business Analyst in a banking or financial services environment. • Strong understanding of IT Service Management (ITSM) frameworks and best practices. • Hands-on experience with ServiceNow modules, including Incident, Problem, Change, and Request Management. • Ability to liaise between technical teams and business stakeholders. • Strong analytical, documentation, and communication skills. Contract Details:• Type: Rolling contract • Location: Hybrid, with 2-3 days per week in the office • Rate: £450 – 500pd inside IR35 This is an ongoing opportunity with a firm that is expanding its ServiceNow capabilities. Candidates with relevant experience are encouraged to apply.