Japanese speaking Customer Support Officer - Language Matters : Job Details

A remarkable organisation that aims to secure a sustainable environment on a global level is looking for a skilled Japanese speaking Customer Support Officer. This is a permanent contract to start ASAP, working from the office in central London 50% of the time and from home 50%.

Your responsibilities will include:

• Being the main point of contact for clients and stakeholders, ensuring smooth communication at all times
• Ensuring all product materials are accurate and are documented efficiently and correctly on the database
• Maintaining and updating all project files and project documents

About you:

In order to succeed in this role as a Customer Support Officer you will have a solid background in problem solving, ideally within an NGO or international institution. You will be self-motivated, dynamic and will be able to take initiative in order to achieve the desired results in this rewarding role. You will be required to be fluent in both Japanese and English, as you will be interacting with various clients, which will require your language skills. This vacancy would be suitable for a professional and dedicated Japanese speaker who is seeking to develop within a respected organisation where you can really add value to your role as well as make a difference to the environment.

Profile:

• Required to be fluent in Japanese, written and spoken
• Additional fluency in English, both written and spoken
• Previous experience in client facing roles, customer support or customer service within a large/international institution, governmental, regulatory or otherwise
• Previous skills in organisation, administration, project coordination or data entry are essential
• Exceptional IT skills, especially in Microsoft programs (Excel, PowerPoint, Outlook) and Adobe
• Demonstrable skills in client-focused, but administrative and process-driven roles
• Able to work well in a fast-paced environment as well as independently
• High levels of accuracy

To apply, please send your CV in English and in Word format to Marie-Anne. languagematters is acting as an employment agency in relation to this vacancy.