Jewellery Customer Service Assistant - Mandeville Recruitment Group : Job Details

CUSTOMER SERVICE ASSISTANT/JEWELLERY ASSESSMENT COORDINATOR WANTED FOR PRESTIGIOUS JEWELLERY RETAILER. EXCITING NEW ROLE FOR THIS FAST-GROWING ONLINE AND RETAIL BUSINESSMy Client is a renowned and rapidly growing jewellery group that embodies timeless elegance and exceptional craftsmanship. With a commitment to providing high-quality jewellery and unparalleled customer experiences, they are dedicated to making every moment special for their customers. We are seeking a dynamic and passionate individual to join their team as the Customer Service Assistant and play a pivotal role in delivering exceptional service to their valued customers.The role includes:* Assessing product issues and working with workshop teams to resolve them* Track and issue repairs to the workshop* Coordinate with regional offices for stock transfers* Sourcing stones, findings etc for urgent orders* Overseeing workshop repair costs* General customer service* Booking returns and repairs in a timely manner* Sending products for hallmarking* Preparing office collections, book appointments for collections* Work with the wider team to undertake regular stock checksWhat we're looking for:* An individual with strong knowledge of jewellery (Metals, settings, tolerances, etc)* Product assessment* Customer service or workshop related experience* Customer service & handling customer queries over the phone and via emailIf this is you then a great career at this expanding and developing luxury retailer could be yours. Please submit your CV via the link below or contact Ian Gerstein on Mandeville is acting as an Employment Agency in relation to this vacancy.