Junior IT Support Technician - Careers Plus : Job Details

Junior IT Support Technician

Glasgow

£25,000 - £30,000

Job Description:We are seeking a skilled and customer-focused IT and Technical Support Engineer to join our team. In this role, you will support customers with IT-related issues, including troubleshooting hardware and software problems, setting up and configuring equipment, and installing IT, network, audiovisual (AV), and security systems.

Key Responsibilities:

• Provide first and second-line support to customers via on-site visits, phone, and email.
• Assist with troubleshooting and resolving technical issues for both technical and non-technical users.
• Set up, configure, and install hardware, IT systems, networks, AV equipment, and security systems.
• Collaborate with senior engineers on installations and project-based work.
• Build and maintain strong working relationships with customers, offering professional and clear communication.
• Document incidents and create detailed, accurate notes.
• Ensure compliance with data protection regulations.

This role involves a mix of office-based and on-site work, with travel across Glasgow and regular trips throughout the UK.

Full UK Driving Licence Required