Junior Service Desk Engineer - FryerMiles Recruitment : Job Details

Junior Service Desk Engineer – Central London – On-site - £29,000 per year

FryerMiles are delighted to be working with a leading Technology company to assist with their recruitment of a Junior Service Desk Engineer

The successful candidate will be responsible for providing technical software, hardware and network problem resolutions on-site to clients whilst performing problem diagnosis and guiding users through step-by-step solutions in a desktop support-based environment.

Responsibilities include but not limited:

• Ensure the smooth running of client systems and network infrastructure ensuring they get maximum benefits from them.
• Log, and Investigate customer tickets, where possible applying a permanent fix or an agreed workaround to restore service
• Provide Level 1 Server, Network, and Desktop Technical Support, diagnosing customer issues, and providing a high level of first-time fix
• End to end ownership of a customer ticket
• Manage and work to internal and customer SLA’s, escalating any concerns
• Managing client expectations through clear communications
• Work closely with customers to maintain and support the infrastructure
• Action Hardware and software installations
• Create and maintain customer specific infrastructure documentation
• Work closely with the Senior Engineers, sharing information to enable the resolution of issues confidently and effectively

Experience and Qualifications:

• 6+ month experience of working in a customer facing role

Junior Service Desk Engineer – Central London – On-site - £29,000 per year