Junior Tech Ops Analyst - esure Group : Job Details

Here at esure Group, we’re no strangers to change. As one of the industry leaders in the insurance business, striving to become a world class digital insurer, we’re getting ready for more. It’s creating great new opportunities for innovative and talented industry professionals to join us at a pivotal point in our development.

We are seeking a Junior Technical Operations (Tech Ops) Analyst who will support the IT team by assisting in technical support, handling service requests, and learning to improve operational processes.

The role involves resolving common technical issues, assisting in hardware and software setup, and learning about automation, asset management, and incident resolution. The Junior Analyst will receive guidance from senior team members while developing their skills in IT operations. This role would be suitable for someone entering an IT operations role for the first time or with a small amount of experience or interest in technology

What will my role entail?

Tech Bar Support: Support on-site technical services at designated locations, gaining hands-on experience in device configuration and troubleshooting.

Process Service Requests: Assist in receiving and processing service requests from end-users, helping resolve basic issues under the guidance of senior team members.

First Point of Contact: Learn to be the first point of contact for basic technical issues, such as troubleshooting hardware, software, or network problems, and escalating complex cases as needed.

Third-Party Issue Support: Assist in raising issues with third-party vendors and observe the process of issue resolution to develop communication skills.

Proactive Learning: Identify opportunities to learn about process improvement and automation tools, with guidance from senior team members.

Hardware Setup and Return: Assist in setting up hardware for new employees and managing the return and proper documentation of hardware from departing employees.

CMDB Update: Help update the Configuration Management Database (CMDB) with accurate information about hardware and software assets.

IT Issue Communication: Learn to communicate IT issues and updates to users through proper channels, focusing on clear and concise messaging.

Asset Management: Assist in tracking IT assets and maintaining inventory, learning compliance practices related to organisational policies.

Joiner, Mover, and Leaver Processes: Support the onboarding and offboarding of employees by assisting in provisioning and deprovisioning access to IT resources.

Knowledge Management: Help maintain technical documentation and assist in organizing knowledge resources to support IT staff and users.

Incident Triage: Learn to perform initial triage of incidents and escalate issues to senior team members for further investigation.

Active Directory Support: Support Active Directory management tasks under the supervision of senior staff, learning the basics of user and group administration.

Monitor Communication Channels: Help monitor Slack and Teams communication channels, triaging basic inquiries and escalating as needed.

We’d love you to bring…

• Willingness to learn and develop technical troubleshooting skills.
• Strong communication and interpersonal skills.
• Ability to prioritise tasks with support and work in a fast-paced environment.
• Attention to detail and a desire to improve accuracy.
• Familiarity with basic IT concepts or previous exposure to IT support tools is a bonus.
• Ability to work well independently and as part of a team.
• Proactive mindset with a focus on continuous learning and improvement.
• Basic problem-solving and analytical skills.

What’s in it for you:

• Competitive salary reflecting your skills and potential.
• Bonus scheme recognising your contributions.
• 25 days annual leave plus 8 flexible days.
• Flexible work options, including hybrid and part-time.*
• Private Medical Insurance 
• Career growth supported by training, mentoring, and resources!
• Join networks to connect, learn, and share with colleagues.
• Discounts on insurance products for you and family.
• Support for a healthy lifestyle through various wellness programs.
• Volunteer days and initiatives for a greener lifestyle.
• Social recognition tool for colleague appreciation

*where available