Key Account Customs Coordinator - Freightserve : Job Details

Freightserve recruitment are looking for a Key Account Customs Coordinator for a well-established Freight Forwarder. The company is based in the Colnbrook, Berkshire area.

Key Responsibilities:-

• Assist the Customs Manager in supporting the Head of Customs Compliance and senior leadership to enhance company competitiveness and profitability.
• Execute customs import activities accurately and on time, including financial, legal, and invoicing processes for Key Account traffic.
• Process all customs import CDS declarations in line with UK HMRC regulations for Key Account operations.
• Ensure the timely completion of all operational activities.
• Identify and report any necessary amendments to customs declaration forms while maintaining communication with the designated Key Account.
• Conduct spot checks on customer entries and submit weekly reports to the line manager.
• Utilise operational systems such as Descartes and maintain movement trackers.
• Ensure accurate charging of Import Duties/VAT upon invoicing, in line with SOPs.
• Maintain strong communication with the sales team, reporting new leads and coordinating shipment handovers.
• Adhere to company SOPs and compliance standards at all times.
• Support credit control in following up on overdue customer payments.
• Respond to and record quotations within two hours of receipt, ensuring consistency in documentation.
• Implement and enhance workflow efficiencies in collaboration with the line manager.

Skills & Experience Required:-

• Minimum of 2 years' experience in Exports/Imports and Customs Compliance.
• Knowledge of UK & EU customs requirements and formalities.
• Experience in road transport, logistics, or haulage (desirable but not essential).
• Proficiency in CDS system for imports and exports.
• Knowledge of transit procedures and ETSF (desirable but not essential).
• Experience with HMRC amendments and reclaims.
• Strong IT skills, particularly Microsoft Excel and other Office applications.
• Ability to prioritise workloads, maintain attention to detail, and work independently or as part of a team.
• Flexibility to accommodate occasional weekend work based on business demands.

Company Benefits:-

• 20 days annual leave + public holidays
• Yearly salary review
• Pension Plan: After 3 months, eligibility for the Group Personal Pension Plan
• Death in Service Benefit: Equal to three times annual salary (after 6 months of service)
• Enhanced Pension Contributions: 9% annual salary after 1 year
• Private Medical Scheme: Available after 1 year (application process required)
• Holiday Loyalty Scheme: Earn up to 5 extra days based on tenure
• Milestone Day: One additional day per year to take as you choose

Hours are Monday - Friday 0830 - 1730

As an agency we are fast becoming the number one Freight specialist in the UK. We have a fast growing reputation with most Freight related companies. Freightserve has been established since 1992 working within the Freight Forwarding and Shipping industry. Call now to avoid disappointment!!!