Key Account Manager - UBT : Job Details

Salary: £40,000 - £45,000 + car allowance

Commission: 1.5% on anything exceeding the projection baseline of your allocated accounts

We’re looking for a proactive and strategic Key Account Manager. You’ll be responsible for managing a portfolio of key accounts, focusing on retention, engagement, and account growth.

About Us

We’re a dynamic, family-run business established in 1975. Our values define how we work:

We are ALWAYS HUNGRY for growth and improvement, taking a FAST FIX approach to problem-solving. We embrace a WE, NOT I mentality, putting teamwork at our core. We take ownership of our work through our OWN IT value and strive to get things RIGHT FIRST TIME to ensure excellence in everything we do.

Key Responsibilities

As a Key Account Manager, you’ll be responsible for client engagement and retention. You will conduct Quarterly Business Reviews (QBRs) with key stakeholders, either through in-person meetings or Teams calls. A key part of the role is introducing new products, solutions, and legislative updates, ensuring clients stay informed. You will work across multiple departments internally and externally to strengthen client relationships, reduce leakage, and maintain service levels.

Driving sales growth is a crucial part of the role. You will perform GAP analysis to identify new opportunities within accounts and increase the adoption of branded products to enhance margins and standardise our product range. Securing and renewing contract agreements with current customers will be essential to improving long-term client retention.

Your performance will be measured against Key Performance Indicators (KPIs). Weekly, you will have 40 meaningful sales interactions—20 with Decision Makers and 20 with Non-Decision Makers. Monthly, you will be expected to obtain one referral and conduct 12 QBRs. Quarterly, your focus will be on achieving customer retention targets and driving revenue growth from your allocated accounts.

Collaboration and teamwork are key to success in this role. You will work closely with a Customer Success Executive (CSE), who will support you in pre-order operations such as pricing, logo setup, and reporting. Your CSE will act as your dedicated account support partner. Additionally, you will collaborate with the Uniform & Safety Consultant (BDM) to identify new opportunities and drive business expansion within your accounts.

What We’re Looking For

We’re seeking a candidate with proven experience in Key Account Management and a strong track record of success. The ability to build and maintain relationships with key stakeholders at various levels is essential. Strong communication and presentation skills, along with a customer-first approach, are key to excelling in this role.

Why Join Us?

We don’t just sell workwear and PPE—we partner with businesses to enhance safety, efficiency, and compliance. As a Key Account Manager, you will play a crucial role in delivering value to our clients and making a real impact in the industry.

• Cycle to Work scheme to support your commute.
• Fresh fruit provided in the office.
• 1-2 company off-site days per year for team building and development.
• NEST pension scheme for your future security.
• Enjoy your birthday off as an extra day of leave.

Holiday entitlement

Up to 34 days holiday (this includes public and bank holidays)