Lead Collections Analyst - Hays Specialist Recruitment Limited : Job Details

Your new companyMy client are a leading financial services company based in the Midlands. They are seeking a lead Collections Analyst to drive collections strategies and are open to a fully remote environment with the ability for occasional travel to the East Midlands. Your new role

• Develop and oversee comprehensive collections strategies for various customer segments and stages of delinquency.
• Monitor and analyze repayment rates, identify trends, and find opportunities for improvement throughout the collections process.
• Lead the creation of advanced data models to predict customer behaviour and optimise collection methods.
• Work with internal teams to improve customer communication strategies and ensure adherence to Consumer Duty requirements.
• Design and implement testing frameworks to assess the effectiveness of collection strategies.
• Ensure compliance with FCA regulations, CONC requirements, and internal policies.
• Identify opportunities for automation and process enhancements in debt collection strategies.
• Use advanced analytics to innovate arrears collections strategies and enhance customer engagement.
• Collaborate with Technology and Data teams to integrate new data sources and improve collections efficiency.
• Analyze portfolio trends and key performance indicators, conducting in-depth analysis of collection performance metrics.
• Support initiatives for vulnerable customers and ensure fair treatment in all collection activities.
• Develop and maintain management information reports for senior stakeholders.

What you'll need to succeed

• Strong experience in PPC management, with proven experience in Financial Services
• Strong analytical skills with advanced Excel capabilities and experience handling large datasets
• Experience using SQL, Python, or R for data analysis would be an advantage
• Experience with Salesforce, PowerBI, or similar data visualisation tools would also be an advantage
• Understanding of FCA regulations and Consumer Credit requirements
• Strong presentation skills with the ability to translate complex data into actionable insights
• Experience of developing and implementing collection strategies in a regulated environment
• Excellent attention to detail and process-oriented mindset for continuous improvements
• Ability to thrive in a dynamic environment while maintaining a focus on customer outcomes

What you'll get in return

• A fully Remote Working Environment with occasional travel into the Midlands
• Salary up to £50k
• Performance-related bonus scheme
• 25 days annual holiday (increasing to 30)
• Flexible working options for optimal work-life balance
• Private Healthcare
• Enhanced pension contribution
• Professional development and training opportunities

What you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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