Lead Operations Technician - CPS Group : Job Details

Job Title: Lead Operations Technician Location: South Wales (Hybrid)Salary: Up to £40,000 p/annumCPS Group UK are recruiting a Lead Technician to join a leading organisation specialising in information and cyber security training. In this role, you will oversee a team of Operations Technicians, ensuring seamless planning and support for both live and virtual events, including network systems management and technical equipment setup.Key Responsibilities:- Conduct remote and on-site assessments of venue networks and internet infrastructure.- Troubleshoot any network or internet issues during live events.- Collaborate with Service Desk, Labs, Cyber Ranges, and Security teams to support IT requirements for participants.- Assist Operations Technicians with technical queries.- Provide support to instructors encountering issues with platforms such as Zoom, GoToTraining, or Slack.- Directly manage and develop the Operations Technicians, with support from the Head of Operations and HR as needed.- Participate in the hiring and interviewing process for new technical staff.- Organize and oversee individual and team training sessions.- Ensure team members stay updated with the latest technology developments, in collaboration with international teams.- Set and manage team KPIs and objectives.Essential Skills & Experience:- Hands-on experience with installing and configuring computer networking equipment.- Previous experience in line management.- Strong troubleshooting skills in live environments.- Solid understanding of wired/wireless network concepts, hardware, and best practices.- Experience with network monitoring and traffic-shaping solutions.- Knowledge of intelligent routing protocols, IaaS/SaaS, and virtualization.If interested, please contact Sam John (Senior Staffing Consultant) at CPS Group UK.Email: By applying to this advert you are giving CPS Group (UK) Ltd authority to hold and process your data for this specific role and any other roles we may deem suitable to you over time. We will not pass your data to any third party without your verbal or written permission to do so. All incoming and outgoing calls are recorded for training and compliance purposes. CPS Group (UK) Ltd is acting as an Employment Agency in relation to this vacancy. Our new privacy policy can be found here https://company-policies