Lead Service Designer - CHANGE-IT CONSULTING LTD : Job Details

Lead Service Designer

24 month FTC

£65-75k dependent on experience

Nottingham - Hybrid

A Lead Service Designer is required to join this well-known household name business based in Nottingham. You will be fundamental in a huge digital transformation programme which will shape the organisations technology environment and digital landscape for the foreseeable future.

About the role

As a Lead Service Designer your role is essential to leading and creating a strategy around Service Design best practices. You’ll be ready to introduce the concept of service design from stakeholder analysis to initial research, right through to design concepts. You’ll work closely to influence senior stakeholders from around the business as well as UX, Product, IT, Operations and Support to ensure successful communication of insights and final solutions.

Daily tasks: (not limited too)

• Lead the conversation on improving services with cross-functional teams including Marketing, Store Operations, Pharmacy and Digital colleagues to help save costs and improve the experience for frontstage/backstage colleagues and our customers.
• Lead workshops and research activities to help evaluate and improve current services across the company.
• Work with senior stakeholders to create Service Design blueprints and where necessary help to create wireframes and prototypes that effectively communicate a vision to improve a service.
• Sense-making by acting on customer insights from our Insights, UX Research, Data and Analytics teams to help feed into our conversations with SMEs.
• Lead the way for user-centered design principles and best practices throughout the product development lifecycle.
• Iterate on designs based on user feedback, stakeholder input, and usability findings.

Experience needed

• 4-8 years of professional experience as a Lead/Senior Service Designer
• Strong portfolio showcasing a range of projects, including case studies on how you lead projects from initiation to completion.
• Expert in tools such to produce outputs such as Service Blueprints
• Experience with user research techniques, usability testing, and user behaviour analysis.
• Ability to communicate with senior executives with the ability to articulate design decisions and rationale.
• Ability to evangelise Service Design around the business with a view to introducing user-centred design processes into everything we do.

If this is you, please apply or get in touch!