Legal Advisor - Employment - CRA Consulting : Job Details

Job Title: Legal Advisor - EmploymentLocation: Birmingham Salary: £24,000 - £27,000Role Overview & Daily Responsibilities:As a key member of our team, you will be responsible for providing exceptional service to both new and existing clients, ensuring they receive the guidance and support they need with their employment-related claims. Your role will involve handling a variety of tasks, from taking inbound calls to offering expert advice on claims. You will be expected to manage and update client files accurately, and work closely with other departments to ensure seamless communication. The ideal candidate will be organized, communicative, and capable of handling sensitive client issues with professionalism and care.Key Daily Responsibilities:Taking Inbound Calls from Clients: You will be the first point of contact for clients reaching out to us regarding employment-related issues, including new claims, ongoing cases, and inquiries. You will ensure every call is handled with the utmost professionalism and empathy, addressing client concerns or questions promptly. Advising Clients on Claims: You will offer guidance to clients on both new and existing claims, helping them navigate the process of their employment matters. This could involve explaining their rights, available options, and any steps they need to take moving forward. Managing and Updating Case Files: You will be responsible for maintaining accurate, up-to-date records of client cases. This includes updating files with case progress, logging communication, and ensuring all information is organized and accessible for future reference. Transferring Calls When Necessary: When appropriate, you will transfer calls to other departments or team members who can provide more specialized assistance, ensuring that clients receive the support they need without unnecessary delays. Providing Administrative Support: You may assist with other administrative tasks related to client management, ensuring that the team operates smoothly and clients' needs are met in a timely manner. Problem-Solving and Conflict Resolution: On occasion, you will be expected to manage difficult or complex situations, working to find solutions that are beneficial for both the client and the company. This could involve de-escalating tense situations and offering alternative solutions.CRA Legal follow strict best practice recruitment guidelines monitored by the Recruitment and Employment Confederation (REC). Please note our advertisements use salary levels purely as a guide. However we are happy to consider applications from all candidates who are able to demonstrate the skills necessary to fulfil the role.This Legal Advisor - Employment vacancy is very popular with the local legal community, so please apply quickly to ensure your application is considered. As part of our candidate registration and care process we at CRA Legal aim to respond to all successful applications within 2 working days.