Legal Complaints Handler - eFinancialCareers : Job Details

12-Month contract

Hybrid working

Leading London based investment bank

You will:

• be the first point of contact for all incoming complaints across the Wealth Management Business supporting the business in resolving complaints at an early resolution stage

• conduct investigations and handle complaints, from beginning to end

• think strategically, helping make decisions that have real impact for our clients and business

• give clear and concise guidance to our business to seek to avoid and manage disputes

• support the Data Protection office in the handling of requests for information under data subject access regulations (GDPR)

Your skills/experience:

• worked in a similar position or conducted similar work before, either in private practice or at another financial institution, or perhaps at a regulatory body

• a comprehensive understanding of The FCA DISP Rules

• legal knowledge is advantageous, perhaps, from either academic or professional experience or a legal qualification

• an understanding of regulatory regime which govern our dealings with our clients

• able to utilize analytic and investigative skills to reach prompt and fair conclusions

If you match the above criteria, please apply!

This role is advertised via Hays Talent Solutions.