Legal Support Admin Apprentice - QA : Job Details

Why Thompsons Solicitors?

Thompsons Scotland LLP are one of Scotland’s largest and most successful personal injury law firms. As award winning specialist lawyers they only ever represent individuals who have been wronged. They use their expert knowledge to push the boundaries. Their empathy with and dedication to their clients is second to none and drives us in their fight for justice. Thompsons offer more than career opportunities; they provide career opportunities that make meaningful contributions to people’s lives. 

Overview: 

Thompsons invite you to join their community and work within the Legal Enquiries Team assisting with all new business enquiries. This is a rewarding role as you will be the first point of contact for our clients who are looking for assistance in helping them through what can be a difficult time.

Responsibilities: 

• Use of the firm’s case management system ShareDo in accordance with set procedures
• Act as the initial point of contact for new and existing clients, providing them with information and guidance on legal services.
• Maintain and update client files and records, ensuring all information is accurate and easily accessible via Sharepoint
• Assist in drafting and sending out legal correspondence, including letters, emails, and official documents and save these to OneDrive
• Work collaboratively with legal staff to ensure that client communications are managed efficiently and effectively
• Handle confidential information with the highest level of professionalism and discretion
• Use the SOS Accounts system to process client invoices
• Track and follow up on client cases to ensure deadlines are met and clients are kept informed of progress
• Manage and direct incoming phone calls, emails, and other enquiries from clients, ensuring prompt and accurate responses 

What do they need from you?

• Excellent verbal and written communication skills.
• Strong organisational skills with the ability to multitask and prioritise workload.
• A high level of attention to detail and accuracy.
• Ability to handle confidential information with integrity.
• Previous experience in a legal or professional services environment is preferred.

Additional Information:

• Salary - £21,771.46 per annum
• Working hours are Monday - Thursday, 8:45am - 4:45pm and Friday from 8:45am - 4:15pm. 

Benefits?

• Training & Development Opportunities
• Death in Service Cover
• Hybrid or remote working
• Flexi-time
• Social & Charitable experiences
• Excellent Pension

Future prospects:

You could potentially gain a full time role on successful completion of the apprenticeship.

Important Information:

This vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support.

Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role.

On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 6. 

If you are interested in starting your career and receiving a work based qualification at the same time

APPLY NOW!