Leisure Team Leader - Southwark Council : Job Details

The role

OPENING IN SPRING 2025!

Canada Water Leisure Centre

Are you passionate about creating outstanding customer experiences? Are you ready to shape the future of leisure services and make a real difference in your community?

Southwark Council is offering an exciting opportunity to be part of our brand-new leisure centre, empowering residents to lead healthier, happier lives. We are seeking a dedicated and enthusiastic Leisure Team Leader to join our growing team. If you have a passion for customer service, excellent leadership skills, and a commitment to delivering outstanding facilities, this is the perfect opportunity to make an impact in a dynamic environment at Canada Water Leisure Centre.

About the role:

As a Leisure Team Leader, you’ll be responsible for overseeing daily operations, ensuring the highest standards of safety, cleanliness, and customer service, and leading a fantastic team of Recreation Assistants. Your leadership will drive the success of the centre, ensuring smooth operations while delivering a great experience for our visitors.

Your Key Responsibilities:

• Maintain the highest standards of safety, cleanliness, and security across all areas of the leisure centre, in line with all policies, procedures, and regulations.
• Provide effective, visible leadership to your team, ensuring high performance and adherence to procedures.
• Ensure your team deliver top-notch customer service, addressing customer queries and complaints professionally and promptly.
• Support the Duty Manager in maintaining operational standards, records, and financial procedures. Take on specific areas of responsibility as needed.
• Ensure the leisure centre opens on time and closes securely at the end of each day, following all necessary protocols.
• Maintain effective communication with the Line Manager and team ensuring smooth shift transitions and operational efficiency.
• Support the ongoing training and development of your team, conducting performance reviews and offering feedback to ensure continuous improvement.

About You

We’re looking for a proactive and enthusiastic leader with a passion for customer service and team development. You’ll bring:

• Experience in a leisure or customer service-focused environment
• Strong leadership and team management skills
• Excellent communication and interpersonal abilities
• The ability to stay calm under pressure and handle emergencies effectively
• A commitment to maintaining high operational standards
• A flexible, proactive attitude with a keen focus on continuous improvement

Why Join Us?

• Make a Difference: Help shape a leisure service that truly benefits the community.
• Professional Growth: Access development opportunities to enhance your skills and career.
• Be Part of Something New: Join us as we build a modern, customer-focused leisure service.

Join us in creating a healthier, brighter future for Southwark residents. Apply today!

Upload your full CV, employment history and a supporting statement addressing the person specification.

Additional salary details

Additional Information

Southwark Leisure Services operates across several sites, seven days a week from early morning to late night. There is a requirement for the post holder on occasions, to work outside normal office hours and at different venues to meet the needs of the service.

• Job Type: Permanent, Full Time, 36 hours a week.
• Some weekend and evening work will be required to meet service needs.
• Southwark Council is committed to equality, diversity, and inclusion.

This post requires a satisfactory Disclosure and Barring Service (DBS) DBS check at Enhanced level.

Benefits and more information:

In your role, we want you to feel supported, challenged and rewarded. You will benefit from our family-friendly policies including flexible working, home working, and a local government pension scheme, plus many other staff benefits. You will join a motivated, driven and supportive team that strives for excellence and values its members. You will also be part of a successful and high-achieving development team that is making a real difference to the lives of residents in the borough. For more information about the wide variety of benefits you can take advantage of please visit our Staff Benefits page.

Recruitment timetable

Closing Date: Friday 7 March 2025

Interview Date: Monday 17 March 2025

Please note that the closing date for applications for this position may be brought forward, depending on the volume of applications received. We encourage you to submit your application as soon as possible to avoid missing out on the opportunity. We will not be able to consider applications received after the new closing date, should it be adjusted.

Guaranteed Interview Scheme:

As part of our commitment to inclusion, we offer guaranteed interviews for specific groups of people. To qualify, you'll need to meet the minimum requirements for the role, and identify with one of the below criteria:

• Members of the Armed Forces and veterans• Are currently in care, or have previously been in care• If you consider yourself to be disabled or if you have a long-term health condition

We are an organisation who is passionate about our people and understands that richness of diversity is a requirement to provide the best possible services to our communities. This is demonstrated through our council-wide ambitious commitment to tackle racial inequality in our communities and workforce through our Southwark Stands Together programme. We particularly welcome applications from members of the Black, Asian and ethnic minority communities to increase representation at senior management level in the Council.

Attachments

• Click here to view the Job description and Person specification