Lender Panel Manager - Residential Property - Taylor Rose : Job Details

Taylor Rose is a Top 60 Law firm with a national footprint across the UK. We are committed to developing our employees and to delivering outstanding service to our customers. Our vision is to continue to deliver #smart #modern #law and to embrace and develop our employees through their legal career.

To monitor the Post Completion processes at Taylor Rose, by completing regular reports and assessing data.

This role involves but is not limited to:

• Managing a small team of post completion executives, ensuring their knowledge and work processes are consistently updated to industry standards.
• Dealing with team escalations and enquiries
• Escalating issues to the Professional Standards Manager /Head of Post-Completion Operations as appropriate
• Working with the Professional Standards Manager /Head of Post-Completion Operations to review and improve post completion processes on an on-going basis.
• Flex staff levels to cover busy periods and analyse inflow of work to ensure adherence to both targets and budgets.
• Making lender panel applications and dealing with enquiries. Escalating to Professional Standards Manager and Heads of Department as appropriate.
• Allocating mortgage offers to fee earners on LMS
• Forwarding emails from lender exchange, recording urgent matter and monitoring responses
• Chasing updates on LMS and lender exchange
• Adding fee earners and users to Lender Exchange and LMS
• Monitoring central inboxes
• Organising group inbox.
• Documenting common issues.
• Preparing basic reports based on analysis and present to Management
• General administrative duties as required

Requirements:

• Conveyancing knowledge and understanding of the post completion process
• Strong analytical skills
• Ability to work well independently and as part of a team
• Confident and professional at verbal and written communication
• Ability to work to deadlines
• Ability to take ownership and resolve issues

Company Core Values:

Aspire: To challenge convention, an entrepreneur with energy for change. To be the best we can be.

Innovate: To creatively evolve our working practices, use our revenue and resources in a virtuous cycle of improving our people, systems and growth.

Integrate: Bring together people and systems into a cohesive force.

Commit: To work with integrity and invest in long term relationships, creating a strong market position and delivering sustained commercial advantage.