Lettings Assistant - Maternity Cover - Nottingham Community Housing Association : Job Details

Lettings Assistant - Maternity Cover

Nottingham

£24,326 - £28,569 per annum

Are you looking for a rewarding, full-time role with variety and purpose? Become a Lettings Assistant at NCHA and help people find their next home while covering maternity leave!

This temporary position offers you the chance to support our Lettings Team in delivering our vision of More Homes, Great Services, and Better Lives. You’ll work with Your Home your Lettings Team colleagues to allocate NCHA properties, ensuring efficient processes, sustainable communities, and exceptional customer service.

Why Join Us?

Impactful Work: You’ll support lettings across 32 Local Authority areas, ensuring customers find their perfect home.

Flexibility: Work from our modern Clifton office at least 3 days a week and enjoy the option to work from home for the remaining 2 days.

Supportive Environment: Comprehensive training with our Lettings Senior Assistant and close collaboration with the team.

Training and Development: Receive hands-on training from our Lettings Senior Assistant and team members.

Who We’re Looking For

• Experience in a customer-focused role, with excellent verbal and written communication skills.
• Well-organised, adaptable, and comfortable working both independently and as part of a team.
• Proficient in IT, particularly Excel, Word, and Outlook, and keen to learn property advertising platforms.
• A positive, enthusiastic attitude towards learning lettings processes.

Key Responsibilities

• Advertise void properties and minimise re-let times.
• Respond to customer enquiries and support tenancy terminations, allocations, and lettings processes.
• Maintain accurate records and produce reports as needed to support the team.
• Collaborate with your Lettings Team colleagues to meet KPIs and deliver excellent customer experiences.

What We Offer

• The chance to gain valuable experience in a fast-paced and rewarding role.
• A collaborative, supportive work environment in our brand-new, open-plan Clifton office.

Working Hours

This is a 35-hour week position covering 9am to 5pm with a 1 hour lunch. We have an agile working policy, working at least 3 days per week in our Clifton based offices. This post is a Maternity Cover, fixed term until the end of January 2026.

Ready to make a difference? Apply now to join our team and help us build sustainable communities!