Live Chat, Email & Social Media Advisor - YOPA : Job Details

Yopa's purpose is to become the Estate Agent of choice by proudly and sustainably delivering for our customers, our local communities, and each other.

We pride ourselves on offering a bespoke, high-end experience, enhanced by our innovative, market-leading technology that empowers customers to track every step of their property journey in real time. Our service is further enriched by the expertise of our professional, dedicated local estate agents.

At Yopa, we believe that our success is built on the foundation of our culture and underpinned by our shared company values: Care deeply, do the right thing, execute with excellence and be frank and fearless.

The Role 

We are currently seeking a highly motivated and customer-focused Live Chat, Email & Social Media Advisor to join our contact center in Hinckley, Leicestershire. You will be responsible for providing excellent customer service to our clients through multiple channels including live chat, email, and social media. You will be the first point of contact for our clients and will be responsible for answering their questions and issues.

Skills & Experience Desired

• Excellent at multitasking
• A self-starter who can show they have worked well on their own and as part of a team, demonstrating a real drive and ability to innovate and deliver outstanding customer service.
• Demonstrate excellent written and verbal communication skills.
• Effective problem-solving skills and attention to detail is essential.
• Demonstrable attention to detail and ability to retain complex information is essential.

About You

• Analytical skills.
• Ability to meet target deadlines.
• Experience in handling a portfolio of cases.
• Commitment to co-operative and collaborative working.
• Ability to touch-type and retain information from a multitude of avenues.
• Planning and organisational skills.

Life at Yopa

• Basic annual salary of £24k + OTE
• Dedicated training and development
• Service discounts - for you your family and friends!
• Sickness & mental health support - to provide you with peace of mind
• Refer-a-friend bonus scheme - if you recommend us as a place to work
• Hybrid working - to support flexibility
• Wellbeing discounts - across food, retail and travel
• Generous holiday allowance - to switch off and relax
• Performance bonus' - to increase earning potential
• Company socials - to get away from the everyday and celebrate our successes

If you possess the necessary skills and experience for this role and are excited to join a dynamic and customer-focused team, we would love to hear from you. Please submit your resume and a cover letter outlining your relevant experience and why you believe you are a strong fit for this position.

Good luck!